Order Management - Senior Process Associate - Spanish in Bucuresti

ResponsibilitiesInteraction: • Works with end customer and internal departments of the customers• Works with Ops leads and customers to design, implement and drive Value Generating [VG] roadmaps;Activity:• Processing SAP orders for:• Orders confirmation• Supply confirmation• Third party vendors• Invoicing• Reporting• Offering information to customers via e-mails/phone;• Updating the system regarding clients, supplies, pricing;• Maintaining relations with logistics partners and informing customers regarding availability and deliveries;• Creating purchase orders (POs) for the third party orders;• Offering resolutions for internal updating requests: credit/ debit notes, reimbursements;• Building a relation with clients and sales representatives;• Checking and solving potential issues between client purchase orders (PO) and system information;• Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient;• Preparing the relevant documents for the orders (export, transport, customs, ensurance);Qualifications we seek in you!Minimum qualifications• Very good knowledge of Spanish, min C1• Communicative level of English.• Accounting knowledge – intermediate level;• Good MS Office (especially MS Excel) knowledge.• Analytical thinking and self-starter.Preferred Qualifications• Personal culture and client management expertise.• High motivation and ability to learn• Ability to work under time pressure• T&E experience is an advantageWhat can we offer?• Attractive salary;• Stable job offers - employment contract• Work in a multicultural and diverse environment with employees from over 30 countries• Genpact supports professional trainings and great career development opportunities• Free access to our award-winning learning platform • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts


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