Tasks:
Management, monitoring and improvement of the quality and efficiency of the external service centers;
Define and implement client fidelity strategies leveraging on service centers to monitor the lifecycle of our products;
Knows Ariston Romania's products and service offer;
Maintains the relationship with all Service Centers in the assigned territory;
Evaluates the range of products sold by Ariston Romania in the allocated area - boilers, heat pumps, boilers, etc. (for each service center, as well as globally);
It is ensured that all the service centers in the assigned area have access to all the software / platforms provided by Ariston Romania (Ariston Net Pro, QuickFix, Professional Team, AThOS, Service Club Platform, OneTEAM) and that they use them in their activity daily;
Define and implement long term service contracts and clients’ maintenance programs;
Scouting and analysis of new business opportunities in collaboration with the Sales Area Manager;
Development of activities aimed to increase the installed park and the services sold;
Supports and increases the sale of Ariston Romania services in the assigned area: connectivity, extended warranty contracts;
Supports and increases the sale of original spare parts in the assigned area;
It is ensured that the service centers respond to intervention requests (commissioning, warranty and out-of-warranty repairs) in the area of responsibility of each one;
Builds the loyalty of the service centers in the relationship with Ariston Romania
Accountability, forward-thinking, customer focus, problem-solving and goal orientation, integrity, interpersonal and
Organizational skills complete the profile. Our ideal candidate has:
University Technical degree, preferable Civil Constructions Engineering/Installation
3-5 years’ previous work experiences in sales,sectors like heating and water heating, energy renewable products, pumps, HVAC-B2B,B2B2C
Very good technical skill
Communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals
Good planning, organization, and communication
Team-player
English Knowledge
Very good knowledge of Microsoft Office package, especially Power Point and Excel other platforms and applications We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.
