Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Policy SME Content Moderation – Senior Process Associate – English – On Site Bucharest
In this role, you will be responsible to support businesses, manage knowledge effectively, Manage Quality Metric for the process, upskill of employees in terms of domain, provide industry trained resources at lower cost to business, creating & delivering modules on Communication Excellence & Customer Centric Behaviour.
Responsibilities
·Understand an escalation path along with timelines, swiftly escalate any broken, de-linked, conflicting policies to HB Policy SPOC and bridging the identified gap by getting them updated with help of HB policy SPOC and disseminating it to their aligned market
Qualifications we seek in you
Minimum qualifications
·Any graduate /Post Graduate degree or equivalent with a solid academic record
·Relevant experience in the BPM/ Service Industry, with good experience in a Training/Quality, Learning & Development role, communication, and customer experience improvement programs.
Preferred qualifications
·Demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.)
·Proven track record of collaborating with cross-functional groups to produce results.
·Demonstrated ability to perform well in a rapidly changing and extremely global team.
·Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential.
·Experience with Tableau/Power BI or other similar tools is a plus.
·Excellent communication skills
·Strong critical thinking and exceptional problem-solving skills
·Proven track record of breaking down complex process and identifying key pain points to deliver business improvements at the regional or global level.
·Passion for our mission of ensuring a world class support experience for our community.
·Quality certification (e.g., Lean Six Sigma, TQM, etc.) a plus.
·Project management certification (PMP, Prince2, etc.) is a plus.
What can we offer?
·Attractive salary.
·Stable job offers - employment contract.
·Work in a multicultural environment;
·Various trainings (initiating, soft skills).
·Possibility of development;
·Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).
