Description and Requirements
Have You heard? We have a job opening in our Premier Support team!
Please note, that this is a Maternity cover - 2-year contract.
The Queue Manager role is open within the Lenovo’s Premier Technical Support team. In this role you will be supporting best in class service delivery to Lenovo customer who have purchased a Premier Support warranty.
As a Queue Manager, you will be responsible for managing the workload and optimizing operational processes to ensure team efficiency.
Your key responsibilities:
Communication between departments to coordinate processes and resolve incidents.Administrative management, ensuring complace with case duration (SLA).Incident tracking and supporting the team in resolving blockages.Informing and collaborating with the manager to improve team operations.Assigning and balancing workload, optimizing task distribution.What You bring:
Ability to multitask, effectively prioritizing tasksCustomer focus, ensuring a positive and efficient experienceEffective communication, ensuring clarity and alignment within teamsQuick learning and situational adaptability, adjusting to new challengesProcess optimization to improve operational efficiencyAction-oriented mindset, driving quick and effective incident resolutionWhat We can offer You:
An open and stimulating environment within one of the most forward-thinking IT companies Opportunities for career development & growth - the team has grown more than 200% in the past yearAccess to trainings for personal development Access to senior leaders through our EMEA Mentorship programAn international team with a high focus on Gender Diversity Very attractive compensation package and Performance based rewards *Slovakia only: Base gross monthly salary from 1 950 EUR , depending on experience + variable part 12% of your annual earnings.
