Process Manager in Bucureşti

 

Responsibilities

 

  • Manages and works on implementation of projects and process improvement initiatives (process improvement, efficiency and effectiveness driven projects, automation implementations, transition projects);
  • Achieves defined individual and team KPIs, proactively implements improvement, correction and prevention measures for the specific situations;
  • Improves processes in terms of efficiency by means of Kaizen, Six Sigma, Lean or similar methods in alignment with Global standards and practices, as well as all relevant stakeholders;
  • Standardizes and re-engineers processes as well as their interfaces according to overall process model;
  • Reports, implements and monitors process-related KPIs/process heat maps; initiations and reports improvement measures and their progress if KPIs are not met;
  • Shares best practice/know-how transfer with relevant stakeholders;
  • Process implementation according to process design determined by Global Process Owner (including documentation, process mapping) and, where mandated, end-to-end (outside SGBS) in collaboration with respective Process Owner;
  • Lead other projects/activities (e.g. organizational, innovation, IT related topics, transition) as per the roadmap;
  • Closely collaborate with representatives from SSC Manila to ensure streamlined processes and project approaches;
  • Other related tasks as assigned by the direct manager.
  • Qualifications
  • Previous experience in process and project management and proven track record in process optimization projects/ continuous improvement of 2-4 years; 
  • Proven skills in process and project management methods (e.g. Lean/ Six Sigma/ Kaizen, PMP, Prince2, Design Thinking), deep understanding of process design, process mappings and process evaluation. Certification in one of the above methodologies is a plus;
  • IT affinity and experience in digitization and process automation technologies (e.g. RPA, machine learning, chatbot, AI);
  • Good management of MS Office applications (Excel, Power point) and specific state of the art tools for mapping of processes;
  • Intercultural knowledge and sensitivity as well as strong service culture and customer-oriented attitude;
  • Willing to travel overseas for trainings, workshops, project meetings;
  • Strength in motivation, communication and assertiveness, change management;
  • High analytical and problem-solving skills, coupled with very good time and self-management;
  • Fluent in English (German and other languages are a plus).

Contact

Datele de contact vor fi vizibile dupa ce veti aplica!

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