Responsibilities
- Manages and works on implementation of projects and process improvement initiatives (process improvement, efficiency and effectiveness driven projects, automation implementations, transition projects);
- Achieves defined individual and team KPIs, proactively implements improvement, correction and prevention measures for the specific situations;
- Improves processes in terms of efficiency by means of Kaizen, Six Sigma, Lean or similar methods in alignment with Global standards and practices, as well as all relevant stakeholders;
- Standardizes and re-engineers processes as well as their interfaces according to overall process model;
- Reports, implements and monitors process-related KPIs/process heat maps; initiations and reports improvement measures and their progress if KPIs are not met;
- Shares best practice/know-how transfer with relevant stakeholders;
- Process implementation according to process design determined by Global Process Owner (including documentation, process mapping) and, where mandated, end-to-end (outside SGBS) in collaboration with respective Process Owner;
- Lead other projects/activities (e.g. organizational, innovation, IT related topics, transition) as per the roadmap;
- Closely collaborate with representatives from SSC Manila to ensure streamlined processes and project approaches;
- Other related tasks as assigned by the direct manager.
- Qualifications
- Previous experience in process and project management and proven track record in process optimization projects/ continuous improvement of 2-4 years;
- Proven skills in process and project management methods (e.g. Lean/ Six Sigma/ Kaizen, PMP, Prince2, Design Thinking), deep understanding of process design, process mappings and process evaluation. Certification in one of the above methodologies is a plus;
- IT affinity and experience in digitization and process automation technologies (e.g. RPA, machine learning, chatbot, AI);
- Good management of MS Office applications (Excel, Power point) and specific state of the art tools for mapping of processes;
- Intercultural knowledge and sensitivity as well as strong service culture and customer-oriented attitude;
- Willing to travel overseas for trainings, workshops, project meetings;
- Strength in motivation, communication and assertiveness, change management;
- High analytical and problem-solving skills, coupled with very good time and self-management;
- Fluent in English (German and other languages are a plus).
