We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains. As part of this project and a new team, your role as a Support to Category Management Team Leader will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs, within energy and utility client industry. Responsibilities: Manages the daily performance of the delivery team, operational risks and issues and team performance; SPOC for Client on day-to-day activities; Contributes to the operational activities and acts as SME for complex process inquiries; Responsible of the quality of the service, the continuous improvement and the productivity delivered; Supports the Lead in management activities; Monitors RFx and Contract Management activity; Assigns projects within the team considering expertise and workload of team members; Monitors/Performs updates of support documentation; Perform weekly review with the team members of each group of categories to review status, updates, targets, challenges etc. Assists/supports BPO Buyers in day-to-day activities (process, escalation process, 4 eyes review etc.); Follow/monitor activities in scope, and reports volumes, workload, and quality to Lead and Service Delivery Lead. Onboarding and training (in line with training plan) of the BPO Buyers; SME access (onboarding; offboarding); Ensure customer satisfaction (collection, monitoring, reporting); Ensure recurrent reviews with categories. Day to day Quality management (RCA analysis, corrective measures). What will you bring? Good English and French language skills, written and conversational; Expert level Orientation in Procurement processes; Sourcing to Contract skills; Negotiations skills; Indirect procurement experience; Experience of working on SAP or Oracle or Ariba or COUPA; Mandatory experience in BPO, Procurement operations and People management. Benefits for working with us: The chance to work for Employer of the Year 2023! Competitive salary with attractive set of social benefits: ü Private Pension Plan; ü Monthly Benefit budget; ü Medical insurance; Life insurance; Christmas bonus; Relocation package for candidates outside of TIMIS county; Great career opportunity to work for one of the biggest brands in the world in a unique work environment; Personal development in a multinational working environment through nice extracurricular activities with the team; Professional development through a variety of training programs (hard/soft skills); BOOKSTER opportunities; Nice designed and central business office; Coffee and tea on the house; The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.
Procurement Team Leader with French, Timisoara/ Bucharest in Bucuresti
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