Job Description
We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges.
What we will achieve together:
Manage team activity
- Ensure and control compliance with procedures and commitments
- Provide training for team members regarding practices and customer context, oversee the improvement of their skills
- Plan the work of the team and control the adequacy of resources according to the activity
- Ensure the application of procedures and instructions
- Monitor the qualitative and quantitative levels of the team's activity
- Calculate SLAs and propose action plans
- Share knowledge and improve the team's skills
Qualifications
This is the right job for you if have:
- Proven experience as a Team Leader / managing teams
- Experience with Easyvista or ServiceNow
- Fluent French (B2-C1) and fluent English (B2)
- Strong Leadership skills
- A proactive, innovative mindset and the ability to propose effective solutions
- Knowledge of service contractual agreements
- Solid pedagogical and training abilities
- Proficiency in Windows 10
- Proficiency in Office 365
Additional Information
What we offer:
- Performance bonus
- Expense account for holidays
- Reimbursement of public transport expenses
- Meal tickets and gift vouchers
- Training opportunities
- Regina Maria medical package
- Extra vacation days
- Fruits on the house
What about choosing much more than a job? #AJobThatMakesSense
All our positions are open to both women and men and are, of course, open to people with disabilities.
