For our Team in Bucharest we are currently looking for support as:
Project Manager
Responsibilities
- Manage the project end-to-end, act as the main point of communication between internal team and client, dealing with all requests and queries
- Responsible for achievement of objectives (PKI – Personnel Cost Indicator, SL – Service Level, HCR – Handled Call Rate, any other KPI established by CCM or/and by partner)
- Responsible for statistics, reports and budget plans
- Responsible for daily business jobs as, resources planning, workforce management, forecast analysis, quality management, employees motivation, others CCC directives
- Responsible for driving effective teamwork, communication, collaboration and commitment across disparate groups with competing priorities
- Proactively support Call Center Management in analysis of customer requirements/needs
Requirements
- Excellent communication and written skills in English (knowledge of other foreign languages is an advantage)
- Experience of 5 years of experience in leading a team of at least 80-100 members within an outsourcing customer service environment
- Capabale to manage expectations and communicate effectively to all stakeholders, from external partner and senior management to project team members
- Capable of understanding very fast business processes and what is relevant in terms of business growth
- Capabale of manage final decisions on administrative or operational issues to ensure the effective achievement of operational objectives
- Strong organizational ability and keen attention to detail, with strong prioritization skills
- Ability to work calmly in challenging situations and understand the concept of adding value through your contributions
- MS Office skills advanced level
We will offer:
- Challenging and varied activities that invite you to help shape the customer service for one of our top clients
- Attractive fixed remuneration with bonus opportunities
- Private medical subscription
- Advancement opportunities in our international company
- Highly motivated and dedicated team
- Great office with modern workplaces and a pleasant working atmosphere
Company description
Since founded in 1998, excellent customer service is our passion – 2020 we went one step further and are now part of TELUS International. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.
Our recruiting team will be happy to answer your questions in advance: 40 21 405 90 00.
We look forward to receiving your CV via e-mail to jobs.bucharest@yourccc.com.
If you believe you have what it takes to join our team we are waiting for your application! Come check us out!
We have digitized our recruiting process and are now offering virtual job interviews to all applicants.
