Quality Analyst? English + One Additional Language in Bucuresti

Quality Analyst ? English + One Additional Language

Bucuresti, RO

Are you an analytical, detail-oriented individual, passionate about delivering the highest quality customer experience?
Do you enjoy coaching others, improving processes, and driving performance?
Do you want to work from our brand new office on a new project in Bucharest, where you can develop and grow?
If so, you might be the next Quality Analyst for our new support team.

Your profile:

Your future role:

Job Objectives

Through transaction monitoring, CSAT evaluation, feedback, coaching, specific training, and assessment, the Quality Analyst is responsible for the identification, analysis, reporting, and eventual resolution of possible customer service agent hard and soft skills issues.

Responsibilities and Output

Account specifics:

This is a multi-channel support role, with a strong focus on:

Benefits:

At Foundever®, we make things simple.

Our mission is to be the solutions and the team behind the best experiences for the world’s leading brands — wherever and whenever needed.

We believe that small moments can have a big impact on our work experiences, customers, and teams. By creating positive moments for each other, we make a difference and continuously improve our associate experience.

Let’s create best moments together.

Job Segment: Data Analyst, Data, Quality, Customer Service