Quality Assurance Analyst with Dutch in Bucuresti

What will my future role be about? · Carry out the detailed assessment of contacts/conversation that are resolved. · Assess if the business and compliance requirements are followed as per the SOP/guidelines. · Identify the gap and share/update constructive feedback. · Execution on daily deliverables and detailed instructions provided on new assignments. · Decisions made are to keep in mind, not to impact on the team / self-efficiency. · Individual contributor as a part of a team, with a focused scope of work. · Provide clear and crisp understanding of errors made. What should I bring to the table? · Freshers or 6 months experience in any Quality Review process. · Advanced level of English and Dutch · Good working knowledge of computer i.e., MS-Office (Google sheets will be an added Advantage) · Attention to details and a results driven approach is a must. · Ability to work well under pressure. · Client oriented, flexible, patient. · Excellent written communication skills. · Good organizational skills. For experienced candidates: · Excellent verbal & written communication & presentation skills. · Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate. · Good Interpersonal & people management skills with good problem solving approach. · Good analytical skills for MIS, number crunching & reporting to internal & external customers Ability to exercise managerial judgment and perform as a mentor. · Ability to multi task multiple activities by effective delegation and monitoring. · Demonstrated Customer Service Skills. Geographic Information System(Maps)-RSAT