Position: Customer Service Representative
Location: Fully remote in either Romania, Bulgaria, Hungary, Croatia, Slovakia, Slovenia, Czechia
Employment type: Full-time
Remuneration: Base salary + bonus
About the role.
We are currently hiring German-speaking Customer Service Representative. As the first point of contact, you'll handle incoming queries, provide clear solutions, and guide customers through internet and landline services.
DUTIES AND RESPONSIBILITIES:
- Handle inbound customer inquiries primarily via telephone support, ensuring a professional and service-oriented customer experience
- Support customers with internet and landline services, including billing, basic technical queries, and package information
- Provide clear solutions and guidance to resolve customer issues efficiently
- Manage and update cases across internal systems with accuracy and attention to detail
- Maintain high standards of customer satisfaction and service quality at all times.
.
REQUIREMENTS:
- Native / fluent in German (C1 minimum) both verbal and written. English is a bonus but not compulsory
- Strong communication and problem-solving skills
- Comfortable working in a fast-paced, call-based environment
- Basic IT skills with the ability to quickly learn new systems
- Previous customer service or call centre experience is an advantage.
.
BENEFITS:
- Full-time employment contract
- Fully remote working setup within the EU
- Paid training provided to ensure your success in the role
- Typical working hours are 08:00 – 17:00 CET, with potential shift adjustments in the future.
