Responsibilities:
Leadership & Management
Lead, mentor, and develop a team of delivery managers to ensure they effectively manage their teams and meet operational goals.Provide guidance and support in performance management, conflict resolution, and team dynamics to create a positive and productive work environment.Being accountable for business results for the managed accounts.Operational Oversight
Monitor and optimize operational processes to improve efficiency and productivity across all delivery teams.Establish and implement best practices for remote and hybrid team management, ensuring consistent delivery of high-quality services.Overseeing launch activities when required.Collaboration & Communication
Foster a culture of open communication, collaboration, and feedback among delivery teams, encouraging knowledge sharing and teamwork.Act as a liaison between delivery teams and upper management, ensuring alignment of goals and objectives across the organization.Problem Solving & Decision Making
Identify and address operational challenges, implementing effective solutions to enhance team performance and client satisfaction.Make data-driven decisions to allocate resources effectively and prioritize team initiatives.Client Engagement
Collaborate with Business Unit leaders to understand client needs and expectations, ensuring that delivery teams are aligned with client objectives.Participate in key client meetings as needed, providing insights into team performance and delivery capabilities. Job Requirements 5+ years of experience in operations management, with at least 2 years in a leadership role (managing managers).Excellent leadership, interpersonal, and communication skills, with the ability to motivate and inspire teams.Strong analytical and problem-solving skills, with a data-driven approach to decision-making.Ability to work independently and manage multiple priorities in a fast-paced environment, highly self-motivated with a strong customer focus.Proactive and flexible approach with a resilient and results-oriented nature.Ability to manage/integrate business and organizational changes, as well as cascading accordingly to managed teams.Excellent relationship skills, including significant experience working with executives level.Superior verbal, written, facilitation, and presentation skills.Strong time and project management skills.English proficiency.What's next:The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.Diversity & InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!About usWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.Key Points to Remember:• Legitimate job offers only follow interviews conducted with our hiring managers or clients.• We will never ask for payment at any stage of the recruitment process.Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.#LI-DNP
