Remote Virtual Office Support Engineer in Cluj Napoca

Description   RVO2 is a global program that leverages virtualization technology to manage project engineering systems at multiple centers.
In this role, the Remote Virtual Office (RVO2) Support Engineer  will be responsible for Tier 1 activities related to the support of the Worldwide Centralized Engineering Infrastructure in the local RVO2 center and remote support of other RVO2 centers.
Tier 1 is the first-line support that handles basic issues and activities such as systems deployment, resolution of support requests and assisting more senior personnel.   Responsibilities   * Actively participates in a variety of activities of the daily operation, by providing Tier 1 support with assistance as required; * Participates in the execution of low complexity internal tasks and duties; * Participates in the execution of low to medium complexity troubleshooting following documented standards; * Participates and observes interactions and troubleshooting with internal and external customers; * Examples of activities: + Deployment of systems in a virtual environment; + Resolution of support requests in a virtual environment, including support for Emerson applications and products such as: DeltaV, Syncade, Mimic and Project Data Lin;