Renewal Program Director in Bucuresti

17-Nov-2021 Renewal Program Director ROM-Bucharest 34249BR Job Description As Renewal Program Director, you will form part of our Customer Success team, here to help customers unlock more value and maximize their results with our software solutions. Our customers’ successes are our successes, and by working with our certified partner network, leveraging deep domain expertise, and integrating closely with our products teams, we provide unmatched results while delivering an exceptional customer experience. Your Impact:This position will be the connection between PTC’s elite product managers and the worldwide salesforce of renewal reps, ensuring that customers have a smooth experience transitioning from legacy product to our cutting-edge solutions.Your Team:The mission of the Renewal Programs team is to equip the Renewal Sales team around the world with guidance, tools, and offers to maximize customer satisfaction and PTC ARR at the time of renewal.Your Day-To-Day:Meeting with product management to understand their current position, product roadmap, and product go-to-market strategyAnalyzing customer data to identify the size and timing of upsell opportunities based on product management positioning and roadmapBrainstorming ideas for sales and marketing offers that PTC can use to capture those upsell opportunities, and capture those ideas into a coherent presentationLeading highly efficient meetings to review those offer ideas with a team of renewal sales reps to iterate and improve on the initial ideasRunning a pilot or experiment of the offer idea to get real customer response data and understand opportunities to optimizeWriting a full scale roll-out plan including development of marketing collateral, training the Renewal Sales Reps, and measuring results Observing sales calls and activities to gain empathy and refine messaging/approach for the programs you lead Preferred Skills and Knowledge:Ability to analyze large data sets in ExcelAbility to communicate complex concepts clearly in PowerpointFluent level of Romanian and EnglishPreferred Experience:Experience working with product managers on go-to-market planningExperience using Salesforce.com+8 years of experience in high management positions PTC Company Description PTC unleashes innovation with award-winning, market-proven digital solutions that enable industrial companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation – on premises, in the cloud, or via its pure SaaS platform. At PTC, we don't just imagine a better world, we enable it. Why Join Us and Benefits Summary When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it’s like to work at PTC at #lifeatPTC. We believe that diversity of experience and background leads to better ideas and a stronger company. We encourage everyone to bring their unique perspectives to our team. We take a holistic view of the employee experience and provide you with what you need to take care of your health, your wealth, your well-being, and your career. PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you also receive a competitive benefits package including: • Retirement Savings Plan with Company Match • Employee Stock Purchase Plan (ESPP) • Healthcare and Dental insurance • Paid Time Off and Sick Time • Birthday Day-off • Tuition Reimbursement (Canada, India, Israel, US) • Holiday Pay • Employee Referral Program • Management and Employee Training Development • Other Regional-specific BenefitsPTC is proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, or veteran status. Region Europe Subregion Southern Europe PTC Org CSS - Customer Success Job Category Sales Job Type Regular Full-Time