Mercier Consultancy is pleased to announce exciting openings for Romanian Language Customer Service Representatives in Sofia, Bulgaria, including a relocation package to assist you with your transition! We are seeking enthusiastic and motivated individuals who are dedicated to providing excellent customer support to our Romanian-speaking clients.
In this role, you will be the key point of contact for our Romanian-speaking customers, handling their inquiries, providing solutions, and ensuring a positive experience with our services. Your contributions will be essential in fostering customer loyalty and satisfaction.
Responsibilities
- Deliver outstanding customer service in Romanian and English via multiple communication channels
- Address and resolve customer inquiries and issues promptly and professionally
- Document all customer interactions accurately in our CRM system
- Work collaboratively with teams to ensure effective resolution of customer concerns
- Gather customer feedback to drive enhancements to service quality
- Stay informed about product offerings and updates to assist customers effectively
- Engage in ongoing training to continuously improve customer service skills
Requirements
- Fluency in Romanian and English with excellent communication skills
- Previous experience in customer service or a related field is preferred
- Strong problem-solving abilities and a customer-centric mindset
- Able to thrive in a fast-paced environment while managing multiple inquiries
- Exceptional attention to detail and strong organizational skills
- Passionate about delivering remarkable customer experiences
- Knowledge of CRM systems and customer support tools is a bonus
Benefits
Competitive Monthly Salary
Relocation paid to Bulgaria
Help finding apartment
Paid training and growth possibilities
and more
