Stellenbeschreibung Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators); knows and applies the process and procedures that needs to be applied Manipulates and formats data in order to meet internal customer needs constantly Extracts data from existing databases, calculates KPI’s based on business rules and prepares the Monthly Business Reviews Checks data accuracy and does quality checks of internal and customer reports; uses experience and judgement for data validation and elimination of eventual system and process errors; conducts internal follow ups and data validation with branches and operational teams around the globe Checks discrepancies and wording/ formatting/ graphic errors Offers support in transition of new processes, including participation in tests, meetings and process documentation Documentation maintenance for existing processes, reflecting process changes or clarifications Preparing the analysis and intervention plans for addressing the deviation of business results from the KPIs (in case of deviations) Flexibility in approaching and solving problems for improving the quality and the services provided Close collaboration with the Team Leader and prompt updates related to the delivery of the daily tasks/ work process Respects the performance, quality and timeliness criteria, continuously striving for quality and service improvement Handles other tasks and responsibilities as requested by the business needs, under the coordination of the Team Leader Designs and structures new processes and the corresponding documentation in order to respond the requests for new/existing client reports. Effective follow-ups and collaboration with branches/ countries, internal business partners and other stakeholders in order to timely obtain the required data/ information to prepare the reports Estimates/checks/analyses if the financial data is correct (rate cards); calculates specific charges/turnovers for customers with financial impact on customer's side after data cleaning/interpretation supervises all transitions and offers feedback to the team members in order to grow the skills/capabilities; checks the correctness of the documented DTPs. Contributes to KPIs’ design and calculation methods in partnership with the customers and PMI (for transitioned new scope) Creates/ designs and delivers trainings for the department; onboardings, re-trainings, trainings for process changes; Identifies the training needs, the new skills/capabilities/ knowledge that the team needs; Quality assurance: performs sample checks to assure the accuracy KPI within the team. Back-up for the Team manager. 1-2 years’ experience on a similar position Flexibility to react quickly and effectively on changing requirements and opportunities; ability to deliver against deadlines and to perform against multiple priorities and detailed tasks Experienced in Key software tools (MS Office - Excel, Word, Outlook, Databases, etc.) Fluent spoken and written English (academic qualification preferred) Availability to travel for trainings, new scope transitions and/or business reviews Excellent presentation skills Excellent time management and tasks’ organizing abilities Ability to work effectively in a customer/ service driven environment, both individually and as a team player Ability to handle multiple tasks in the same time Proactive attitude identifying possible issues and the corresponding solutions, including implementation of the solutions Initiative spirit for continuous improvement of the processes, quality and efficiency Internal motivation, enthusiasm, attention to detail, focus on delivering results Excellent communication skills (written and verbal), on direct and/or virtual collaboration with team members or business partners Ability to structure the information in process documentation Logistics knowledge (transit time statuses, Incoterms) Accounting Knowledge (charging merge – understanding of different types of charges) DB Schenker GBS Bucharest is committed to create a dynamic work environment that values proactivity, customer focus, team spirit, open feedback and integrity. What we take pride in:Attractive compensation package •Performance-related bonus scheme based on Yearly evaluation process •Meal Tickets, Cultural vouchers •Rewards and Recognition Program, Referral Bonus, Relocation Bonus •Rewarding improvement ideas implemented by our colleagues - IDEAS4SGBSHealth and Well-being •Flexible work environment through Hybrid or Remote working model depending on your current location •Private Medical Subscription for employees and special prices for family (children, spouse/ life partner) medical subscription•4 short days per year (Balance your work life with Leave Office Very Early days) •Birthday day off (to celebrate your anniversary)•Extra vacation days according to seniority in the organization•Access to different discounts on products and services such as WorldClass Gym, 7Card, Therme, Samsung, etc•Various wellbeing initiatives and events such as Talent Contest, Quiz show, Ted Talks,etc.•Opportunities to get involved in volunteering activitiesPersonal and professional development •Opportunities to get involved in projects within the organization•People projects: career development, company communication, ways of working, etc•Process Improvement and standardization projects•Mentoring program for all employees, access to Schenker Worldwide mentoring network. •E-Learning System available for all employees •A ‘promote-from-within’ culture, giving our colleagues the opportunity to grow their careersMore open jobs you can find here: Find Jobs - Internal Careers (Global) (deutschebahngroup.careers) Deine Bewerbung Jetzt ganz einfach online den Bewerbungsprozess starten. Standorte An diesen Standorten findest du die angebotenen Stellen. Daten werden geladen ... Einen Augenblick bitte ... Es dauert dir zu lange? Verkürze die Ladezeit, indem du Suchbegriffe oder Filter hinzufügst. Tut uns leid. Die Datenmenge ist zu groß. Grenze Deine Suche ein und beschleunige die Ladezeit. Über uns At DB Schenker GBS Bucharest you can be a partner of an excellence team focused on accounting and supporting activities.A team that is part of a global logistics network that connects the world. With more than 76000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills.We offer support to over 35 countries, 3 business units in more than 20 European languages. DB Schenker GBS is a global employer and we are constantly looking for new starters or experienced enthusiasts to join our team. We provide services in: Finance and Accounting, Sales and Business Support & Air and Ocean Supporting Functions.Here, we encourage you to actively shape your career in a solid organization and take part in designing new traditions. Together as one team, we are Here to move your career. Bewerben ganz einfach Profil erstellen Angaben machen und jobspezifische Fragen beantworten Lebenslauf und Anhänge hochladen Daten prüfen und Bewerbung absenden Hinweise
Sales Support Associate in Bucuresti
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