Job Description The Sales Support Specialist partners with the Sales Managers and other members of the Customer teams to secure customer demand planning and tooling contribution. • Ensure on-time pricing updates in creation/maintenance/update of material and pricing information in all systems (SFDC, SAP, etc.), and proactively inform the Sales Manager of differences on customer Purchase Order vs. our pricing offer. • Manage Customer Purchase Order (PO) from customer portals, ensure correctness and initiate the pricing update process within 24h; responsible with PO archiving and pricing tracking file maintenance. • Gather and validate the information from the requestors to create a new product specification (Sales Managers, Program Managers, Sales Support, Sales Admin, etc.) • Partner with Credit & Collection to drive less than 1% AR past due for price discrepancies. • Be the 1st point of contact for resolution of material creation & pricing issues and manage resolution and root cause determination • Collaborate with IT and Business Excellence on process optimization and automation initiatives; Piece price amortization • Ensure adherence to all SOX and standards, guidelines, policies, procedures, and SLAs. • Track accruals • Support quotation submission on customer portals (where applicable) • Support proto PO check and distribution (where applicable) • Support Serial and tooling offer (tooling breakdown, packaging quote, Serial price breakdown, Purchase Order management and cross match with quote prices and Terms) • Responsible to capture long term demand based on the sales team input for volumes Take ownership on cross-functional meetings • Analyze and align Customer demand based on portal input, supply chain and sales team inputs • Secure customer team agreement and maintain APO system data (continuous obsolete PN clean-up process) • Perform historical analysis, comparison with AOP/STRAP on demand • Support Prototype offer-to-Purchase Order (offer preparation, lead time, tooling, BOM Cost units, historical consistency management, Purchase Order management and cross match with quote prices and Terms) • Ensure accurate information and details related to tooling projects including capacity, tooling breakdown, operations # and costs, vendors, project milestones and timeline, etc. • Ensure identification and follow-up of all New Product Implementation projects that are customer funded and partner with Sales Manager to secure customer approval (update web-based portals, prepare customer presentation etc.) • Partner with Procurement Admin team and contribute to GR on time by ensuring tagging instructions to be provided accurately and on time to internal stakeholders and suppliers. • Partner with suppliers and Supply Base contacts to ensure purchased tooling equipment complies with customer requirements. • Responsible with tooling project readiness prior to customer invoice release and with less than 1% AR impact on past due CFT payment • Act as CFT point of contact for customer tooling audits and inventories YOU MUST HAVE: ▪ Business or commercial bachelor degree or similar qualification; • At least 2 years experience in sales administration, sales support and/or customer service, preferably in an international organization; • Experience of working with SAP system; WE VALUE: • Fluent in English • Microsoft Office skills (e.g. Excel) • Excellent communication skills; • Data administration management and precision to procedures; • Process and detail oriented; • Exceptional organizational skill; • Foster effective teamwork; • Analytical skills;
Sales Support Specialist - 17 months contract in Bucuresti
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