Senior Customer Experience Specialist in Bucuresti

team recognized for leadership, innovation and diversityAs a Senior Customer Experience Specialist at Honeywell, in Bucharest, you will be responsible you will be responsible for Order to Cash process, ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index. Supporting customers from various countries across Europe will give you a chance to use your language capabilities on day-to-day basis. This is a hybrid role, 3 + 2 days model. We provide performance chemicals and materials, process technologies, and automation controls. By supporting the global transition towards renewable energy and low-carbon economy, we’re accelerating a more sustainable future to help change the world. As pioneers of automation control, we understand complex industrial facilities, and how to create high-quality and high-performance chemicals and materials. Safety, sustainability, and digitalization powering the future of chemicals, materials, and energy. Key requirements Eager to learn and work in a changing and fast-growing environment.Customer and action oriented.Self-motivated with good communication skills.Strong team player with positive outlook.Proven organizational and self-motivation abilities.Ability to interact with a wide variety of customers in various countries.SAP and Salesforce experience is an advantage.English Fluent + any other European language skills a plus (French, Italian, Spanish, German). Key responsibilities Responsible for the generation and placement of Purchase Orders to Honeywell suppliers and non-Honeywell suppliers by using different SAP instances SAP, by adhering to and complying with procedures, policies and organizational systems.Responsible for the correctness of technical details, quantities, purchase price (in accordance with Honeywell's general contracts), delivery terms and conditions (in accordance with Honeywell's general contracts).Responsible for applying special price discounts for certain orders requested by the sales department.Planning, securing, and tracking the orders placed with the supplier and their timely delivery to the warehouse or to the final customer for direct deliveries, ensuring an excellent service for customers.Responsible for solving problems with suppliers, related to wrong deliveries, delays, product returns rejected for inadequate quality. Our offer Hybrid Working Model: Enjoy the flexibility of a 3/2 hybrid working arrangement, combining office collaboration with the comfort of remote work.Comprehensive Benefits: Access medical insurance, generous annual leave, and meal vouchers to support your overall well-being.Comprehensive induction, ongoing training, and development to set you up for success.Cross-functional exposure & opportunity to become a Subject Matter Expert (SME) to ensure you gain multilevel competences. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Join us now and become part of our journey - help us make the future! #TheFutureIsWhatWeMakeIt