Senior Customer Experience Specialist (Hybrid 3+2) 15:00 - 23:30 in Bucuresti

Responsibilities·Passionate about customer service, with a professional, telephone manner and a confident personality;·Provide support to customers for all inquiries, manage up to 10 -15 calls per day and timely processing of service request from the case queues;·Self-motivated with excellent communication skills and professional with rigor to take up extra initiatives;·Experience working with Incontact telephone systems and handling customer calls;Understands how different the various specific functions of the organization are and correlates them with eKey skills and qualificationsPreferred minimum 2-year experience in the Customer Services field, preferably with expertise in SAP;Customer-oriented and action-oriented, self-motivated, with good communication skills;Ability to interact with a wide variety of customers in different countries;Ability to use Microsoft Office applications;Fluent in English.Our offerCompetitive Salary regularly increased based on your performance;Market-leading Sales performance incentive rewarding your individual achievements;Enjoy 25 vacation days per year, plus extra days off for life's special events we provide meal vouchers;Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);Medical Insurance Plan paid by the company;Christmas and Easter bonuses;Recognition & referral bonus programs;Comprehensive induction, ongoing training and development to set you up for success;In-house and external learning platforms (Udemy) to continue to expand your skills;Work experience opportunities to help you grow your career with us;Global employee networks to help you connect and grow;Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;Frequent Employee Engagement activities fostering an inclusive and diverse work environment;3 + 2 hybrid work arrangement to support your work-life balance;Flexible working hours;Fresh fruit days in the office.#LI-Hybrid


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