Senior IT Service Desk Agent with Italian in Bucuresti

Your tasks * Multilingual Proficiency: Communicate fluently in English (C level) and comfortably in either Italian or French (B1+ level) to ensure effective communication with our diverse user base.* ITIL Aligned Support: Operate within an ITIL aligned environment, utilizing best practices for incident management and request fulfilment.* Hardware, Infrastructure, and Application Support: Provide comprehensive support for end user hardware, infrastructure, and applications, following existing documentation and processes.* Service Now Expertise: Utilize Service Now to efficiently triage, investigate, and resolve or escalate tickets, ensuring timely and accurate solutions.* Collaboration: Work collaboratively with team members and other IT professionals to resolve complex issues and contribute to continuous improvement initiatives.* Documentation: Maintain and update documentation, ensuring that information is accurate and accessible for future reference. Requirements * Fluent in English (C level) and Italian language level (min B1)* Previous experience in a role supporting IT Systems, Hardware and Databases.* Good understanding of the ITIL framework and best practices.* Experience using Service Now or similar ticketing systems.* Proven experience resolving IT incidents and requests based on existing documentation and following predefined processes. Benefits Professional DevelopmentWe’re strong believers in continual training and development for our people. After all, your success is our success.Work-life BalanceOur vacation and leave policies reflect our belief in proper work-life balance.Working InternationallySee the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.EventsWe put first our employees and encourage them to socialize within various events: sports, volunteering, cultural, teambuilding and corporate events.Discount PackagesOur employees benefit from discount package at our internal suppliers. The package covers a wide range of products and services: gym, health insurance, telephone services, electronic and home appliances, tourism, fashion, banking etc.Meal TicketsMeal tickets are the most offered benefit offered to Romanian employees and also one of the benefits that increase the purchasing power of all the employees.Bookster SubscriptionWe encourage good reading and offer access to a modern library containing the best books, today's bestsellers as well as classic books, from personal to professional development to hobbies and fiction, plus thousands of articles, videos and audiobooks.Flexible Working TimeWe understand our employees need to have a flexible working time when they are working from the office and their schedule is not organized in shifts.Home OfficeWe know that there are days when the best option is to work from home, which is why we offer 2 days/month when you can work from home.Friendly EnvironmentOur mindset is to always play fair and be honest while prospering in an open and supportive work environment. With us, you can truly walk the talk and turn your passion into your profession. Our offer At DB Schenker GBS Bucharest you can be a partner of an excellence team focused on accounting and supporting activities.A team that is part of a global logistics network that connects the world. With more than 76000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills.We offer support to over 35 countries, 3 business units in more than 20 European languages. DB Schenker GBS is a global employer and we are constantly looking for new starters or experienced enthusiasts to join our team. We provide services in: Finance and Accounting, Sales and Business Support & Air and Ocean Supporting Functions.Here, we encourage you to actively shape your career in a solid organization and take part in designing new traditions. Together as one team, we are Here to move your career.