Senior Service Manager in Bucuresti

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally. Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian. At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together! What you will do: Support for contract management activities: contract creation, contract reviews, creation of contract amendments and service description; Stakeholder Management: Organize, prepare, and facilitate meetings / workshops with the internal teams as well as with customers; Continuous Service Improvement / Quality Management: Conduct regular ” Customer Satisfaction Interviews” with the customers (at least once a year) and create a list of issues & service improvement measures; Conduct retrospective sessions with customers and service delivery team to ensure a continuous service improvement; Reporting project specific information to various stakeholders: Regular project reporting covering topics such as achievements, risks, issues, impediments, decisions, financials & team capacity; KPIs tracking and reporting; Financial Management & Reporting: Budget controlling; Provide support in financial forecasting, budgeting, and cost control for services; Provide support to Account Managers by assisting in sales-related activities such as proposal preparation (PowerPoint and Excel); Manage documentation, including service plans, reports, and contracts, ensuring accuracy and compliance; Organize Team Building Events, Offsite Events, Travel Management; What you bring: Coordination and collaboration skills to work with cross-functional teams, both locally and globally; Facilitate communication and maintain strong relationships with stakeholders, including clients, vendors, and internal teams „proactive customer-centric working style”; Incorporation of good self-organization is required; Autonomous working style; Ability to adapt well to fast-paced environments with changing circumstances; Demonstrate proficiency in Excel and PowerPoint; You have: University degree in a relevant field such as Business Administration, Finance, or Accounting; 3+ years of relevant working experience ideally with experience in service/project management, preferably with a focus on global projects and services coordination; Advanced Excel and PowerPoint skills; Excellent coordination and organizational skills, with the ability to prioritize tasks Attention to detail; Strong problem-solving abilities; Fluent English is required (speaking and writing); We place people at the core of what we do, this is why we are committed to your personal and professional growth: Complete training curricula available (tailored courses) International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.) Comprehensive Leadership Programs All you can learn with LinkedIn Learning! German Language Courses for any level All you can read with Bookster! We care about the performance of our employees and we know it can only be reached by ensuring you proper work-life balance: Work from Home Option available Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets! Go on Vacation and get a Holiday Bonus! WorldClass & 7Card Gym Discounts Employee Assistance Program - Helpline 24/7 Come to the Allianz side! We have attractive compensation and incentives: Fixed salary compensation along with rewards & recognition performance-related bonus scheme Meal and Gift Tickets The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate. Only suitable candidates will be contacted. All applications will be treated with confidentiality.