Senior Support Engineer in Constanţa

AWS (junior) Kubernetes (junior) SQL (regular) VMware (regular) Bash (regular) Grafana (regular) Kibana (regular) Linux (advanced) At Duco, we put people first. Always! We genuinely care about transparency and we make sure to give everyone a voice. Regardless of roles or seniority levels, we value all opinions and input. We communicate honestly, whether the news is good or bad, and share knowledge and successes openly. Our philosophy is always to support, not micromanage. And right now we’re really interested in YOU and whether you might like to join our team.What can we offer as your potential new employer?  A growing company, with a very bright future:At Duco, we help companies to solve complex data problems with our fast and easy to use software.  Our customers already include many of the world’s top financial institutions and we’re growing fast, even in the current recession (we just closed our most successful sales quarter ever, in fact)..  We’re also backed by some of the best software investors.  A place where you can make a real difference:We’re very proud that our software makes people’s jobs quicker, easier and less repetitive. We think anything that makes the working world a better place is worth doing!And this mindset is also reflected in our own culture.  You can expect to enjoy a genuinely inclusive and collaborative working environment where your individual contributions will be noticed and appreciated.  We encourage everyone to bounce ideas around, try new things, offer suggestions, experiment, ask questions, share knowledge and have fun! An interesting role with plenty of scope: As a Support Engineer, you’ll be a critical part of our Support Engineering team.  You’ll focus on providing solutions to the complex technical issues our customers encounter and help manage the SaaS (‘Software as a Service’) systems we provide to them. You’ll act as a customer-facing engineer, working directly with customers / representatives at many of the biggest banks, investment managers, and other financial services businesses. This is what you’ll be doing day to day:Collaborating closely with Customer Support / Engineering / Product Management to ensure the availability and performance of our systems and the satisfaction of our customersSupporting the overall health, performance, and capacity of the production environmentBuilding tools to make our infrastructure more consistent, more reliable, more observable, and require less manual interventionPerforming real-time monitoring of systems for software/hardware errors, failures and capacity issues; troubleshoot, diagnose and fix problemsHelping the team create and maintain documentation and runbooks/playbooksRecommending improvements to the technologies we useParticipating in on call coverage rotation, providing leadership to all customer facing teams during incidentsThis is who you’ll be working with:Support Engineering and Customer Support colleagues in New York, London, Poland, and SingaporeThe Head of Support (who is based in Wroclaw, Poland)The Support Engineering Manager (who is based in Wroclaw, Poland)Where:The role can be based anywhere in Poland. We have an office in Wroclaw but you are allowed to work at home as well. And be well-rewarded for it:Base salary reviewed annually (the starting range for this role will be 14 000 PLN - 18 000 PLN per month to fit your level of experience and the local market standard)A success-sharing bonus scheme, so we recognise and reward your effortUnlimited annual paid holiday, because we trust our people to manage their own time offFlexible working options: you can choose to work from home, at the office, or both - whatever is best for youFlexibility around working hours, as long as you’re delivering what’s neededAnnual allowance to help you make the best of your home working environmentEnhanced family leave provisionsPersonal learning and development opportunities (we dedicate budget for this)Spot rewards, so we can say thanks when you do a really great bit of workReferral bonus if we hire someone great who you’ve recommended to usEmployee of the Month and Employee of the Year awardsPrivate medical care packages: individual, partner or family Multisport cardLife insurance packageInterested?  Great!  This is what you’ll need for the role:Ideally, you’ll have:Experience with supporting Linux based solutionsExperience with Kibana, Grafana, gitlab, helm, bash scripting, kubernetes, AWSExperience with Cloud TechnologiesKnowledge of Jira and ConfluenceSound knowledge of databases and experience in writing efficient SQL queriesPrevious experience in 1st or 2nd line support rolesFluent English (for communicating with global customers and colleagues)Analytical thinking and problem solving skills, so you can unravel complex technical issuesWillingness to learn new technologies in an evolving environmentPatience, persistence and a positive approach Ability to work collaboratively with a range of different teams and individualsBonus points if you also have:Experience with any of these: Amazon Web Services, ISO27001 & SOC2, Hadoop, Impala, CISCOExperience in the financial services industry or with financial services softwareImportant point: If you currently can’t tick all the above boxes, please don’t let it put you off applying.  We review all applications with real interest, and we believe in supporting people’s personal development.  We’re not necessarily looking for ‘the perfect candidate’ with years of experience, gold medals and superpowers!