As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.
Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.
We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth.
Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.
In this role, you will take ownership of operating our Enterprise Service Management platform – ServiceNow. This is your opportunity to work in a global environment, collaborate with various stakeholders, and actively contribute to improving our enterprise services.
Qualifications:
• University degree in Information Technology or a related field
• 5+ years of experience in ServiceNow platform implementation, development or administration
• Strong technical expertise in scripting (JavaScript, Glide API), integrations (REST/SOAP APIs, MID Server, etc.) as well as Upgrade and Release Management
• Certifications CSA & CIS ITSM (more is a plus)
• Good understanding of ITSM principles and frameworks (ITIL certification is a plus)
• Ability to translate business requirements into technical solutions
• Excellent communication skills in English (German is a plus)
• Proactive, structured, and solution-oriented mindset
Responsibilities:
• Ensure stability, security, and performance of our ServiceNow platform
• Lead upgrades, patches, and configurations
• Manage user access, roles and permissions
• Proactive troubleshooting and monitoring
• Develop workflows, forms, and automation to optimize processes
• Implement new features and integrations with other systems
• Configure and customizing processes to meet business requirements
• Collaborate with IT and business teams to analyze requirements and design solutions
• Drive continuous improvement initiatives to enhance service delivery
• Lead workshops on best practices for ServiceNow solutions
• Lead transitions from development to operations
• Manage supplier performance, SLAs, and operational budget
