Senior Technical Support Engineer - eBS Application Technology GroupTechnical Analyst 3-Support in Bucuresti

AddThis Sharing Buttons Job Description Oracle provides the world's most complete, open, and integrated business software and hardware systems. Global Product Support (GPS) provides technical assistance for all Oracle products, ensuring maximum availability of Oracle customer’s systems and helping them to benefit from running the latest Oracle technology and applications. Additionally, GPS works closely with our Development organisation on ensuring absolute product quality and provides high quality content for the online knowledge databases. Responsibilities: The area we are recruiting in is called Applications Technology Group and is the technical competency of the Oracle E-Business Suite. The support engineers in this competency are responsible in assisting customers with the Installation, Maintenance and Administration of Oracle Applications. Brief Posting Description: As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Detailed Description: As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job Requirements: Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle) Additional Details Qualifications  Computer Science degree  Good knowledge of one or more Operating Systems  Aptitude for customer focus  Complex problem solving skills  Self-motivated individual who is able to handle responsibility  Excellent communication and organisational skills Advantage:  4-7 years experience and depth knowledge in install, maintaining and administrating complex multi-tier applications.  Experience in using and administrating one or more of the following technologies: Database administration, Application Server, JDeveloper or other IDE Java tools , E-business Suite, Oracle Business Intelligence Publisher or Enterprise manager would be an advantage.  Good knowledge of UNIX, Linux, Windows or other relevant OS-system  Good knowledge of Java and PLSQL About Us Diversity and Inclusion: An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. * Which includes being a United States Affirmative Action Employer