Job Description
Our client is a trusted partner in the financial-banking sector in Germany, both in the public and private sectors who offers services for over 150,000 banking workstations and for more than 4,500 employees. It covers over 60% of banking sector in Germany.
Responsibilities
M365 Knowledge: As a Technical Support Engineer, your primary focus will be ensuring optimal performance and uptime for key M365 services, particularly Teams, SharePoint, OneDrive, O365 and Exchange/Outlook Client. You will regularly monitor these services to maintain and enhance their reliability and efficiency
Issue Resolution and Troubleshooting: Provide advanced support for M365 related issues, diagnosing and resolving technical problems promptly to minimize disruption and ensure seamless user experiences.
System Upgrades and Enhancements: Conduct essential upgrades, patches, and enhancements across the M365 environment to maintain system integrity and performance. Ensure all services are up-to-date and aligned with business requirements.
Security and Compliance: Implement and uphold security protocols to protect M365 services from unauthorized access, ensuring compliance with industry standards and organizational policies.
Collaborative Operations: Work closely with cross-functional teams to ensure the smooth operation of M365 services. Provide technical expertise for ongoing projects and support cross-departmental collaboration.
Ticket Management: Manage and resolve support tickets ticketing system, prioritizing tasks to meet service level agreements (SLAs) and ensuring timely resolution of all issues.
Qualifications
Nice to have:
Additional Information
At Accesa you can:
Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.
