Responsibilities Act as first point of contact to support customers reporting issues, requesting information, access, or guidance, via email, phone, IM or any other agreed channel. Log, classify, troubleshoot, resolve or escalate incidents or requests using ITSM tools and according to internal procedures. Advise customers on appropriate course of action and timelines using a professional, customer-oriented language. Act as an interface between customers and Endava support teams. Collaborate with internal/external departments to deliver a high-quality service. Qualifications and Experience Advanced English and Swedish language skills - mandatory Passionate about technology (we will teach you the rest) Strong communication, problem solving and interpersonal skills. Open to working with demanding customers and deliver to tight deadlines. Adaptable and good team player Additional Information What's in it for you? Company paid subscription to e-Learning Platforms Access to technical and soft skills trainings (Design Thinking, Customer Care, Stress Management, etc.) Best in class medical care subscription Experience in working with ITSM tools, Active Directory, MS Office, Azure etc. Access to growth opportunities in a global and fast developing company Special discounts and offers Fitness deduction Referral bonuses for new hires recommended by you Your working schedule: Shift flexibility Hybrid work model The rest is for you to discover!
Service Desk Analyst with Swedish in Sibiu
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