Service Operations Specialist in Bucuresti

Project Description Join our Development Centre in Bucharest and become a member of our open-minded, progressive and professional team. In this role you will be working for one of our world-famous clients. The Group Chief Security Office (CSO) is responsible for both the physical security and the protection of our client's information and comprises two divisions: Chief Information Security Office (CISO) and Corporate Security (CS). CSO's Communications Team seeks a Communications Assistant to join their small globally facing team. This role will support delivery of communications material supporting the overarching security strategy, and senior CSO leadership, in communicating on their delivery through various internal channels. You will be involved in the production, design, and execution of our communications products, projects, and tools, in support of our annual communications plan, to ensure stakeholders and CSO staff are informed on key priorities in a timely manner. You will help the communications team track its planning and output through our various communications grids and tools. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career. Responsibilities The Access Lifecycle area in Identity & Access is responsible for providing centralized Identity & Access Management solutions. These provide permissions and roles to application users in a standardized and compliant process. The assignment of roles can either beautomated or manual.We are looking for a Service Operations Specialist who will be responsible for day-to-day service operations for the central Identity & Access Management system.Job responsibilities will include:*Supporting S2/S1 incident calls for the One Identity Manager product; ensuring escalation of operational, regulatory, or other risks to management*Supporting audit requests (e.g., presentation of the solution, delivery of evidence) as well as monitoring subsequent implementation processes*Service operations (management of incidents, knowledge, problems and change)*Ticket and process analysis to drive continuous improvements in implementations according to industry best practices, while also complying with safety regulations as well as control processes Skills Must have Minimum 2 years of experience AccessGate knowledge Experience in transformation and data migration Proven experience in service operations of larger, complex IT systems Excellent communication skills (English) Nice to have Knowledge of One Identity Manager and Cloud solutions is a plus Knowledge of ITIL processes Knowledge of access lifecycle systems (with a focus on request & approval, provisioning, recertification, admissions/exits) is desired Very strong analytical and problem-solving skills Ability to work under pressure, reliability, flexibility, and teamwork High degree of customer orientation Languages English: B2 Upper Intermediate Seniority Regular