Software Support Engineer in Constanţa

C# (junior) API (regular) JIRA (regular) SQL (regular) About UsWe are a growing international software development company with a fast-paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for the automotive industry. PCMI first established our presence in Kraków in 2012, the same year we opened our headquarters in Chicago, IL USA. Today, we are the global leader in F&I administration software and have grown to over 165 team members across our three global offices. Our team members design, build, test, and enhance solutions that dramatically improve the lives of our customers. While focusing on technical excellence, you will get to show the world what you are made of while working with the latest technologies. What you will doWe're looking for candidate who has experience using SQL and JIRA (or other ticketing software). Perfect candidate should have 2+ year of experience in client-facing role. Technologies we use (expected) SQLJIRA (or other ticketing software)C#APIsResponsibilities Responsible for all client communications, conflict resolution, and compliance on client deliverablesProvide regular two-way communication between the client and technical teamEffectively communicate Functional Design to the internal technical teamVerify Internal technical team completes all client’s requirementsPerform data fixes and configurations changes on the client’s databaseDevelop manual and automated test casesTest various system functionalities and analyze the results  Expected experience 1+ year of experience in client-facing role, previous account manager/call center/software support preferredBasic knowledge of C# (or other object-oriented programming language) Basic knowledge of REST APIsExcellent customer service skillsStrong strategic thinking, teamwork, situational leadership, and planning skillsFluent EnglishHighly, self-motivated personality with the ability to manage timeReadiness to shift workExperience using web-based software Experience with SQLBenefits:training budgetco-financing of sports activitiescompany sports teamprivate medical care (Luxmed)free English classespossibility of remote workcasual atmosphereflexible working hoursparking for employeesintegration meetingscompany libraryemployee recommendation programcharitable initiativesbuddy support during the onboarding processbreakfast cereals with milk