Spanish Support Analyst for Google Ads in Constanţa

The Support Analyst for Google Ad Manager is a product and web technologies expert who delights customers with insights and amazing solutions. This professional is a team player who works with engineers, Technical Support Managers, internal and external support teams to troubleshoot technical issues for publishers. He/she loves sharing knowledge and can participate in team projects. Roles and responsibilities ● Provide technical support via email and chat ● Troubleshoot and resolve ad serving, reporting and creative issues ● Provide guidance and consultative technical expertise to publisher customers ● Serve as point of contact for internal projects led by our escalation management team to improve client experience and operational effectiveness ● Escalate violations of client policies using internal tools ● Maintain a high level of quality in each case ● Achieve daily / weekly / quarterly productivity deliverables Skills required ● C1 Spanish and English (Polish or German / Italian / French is a plus) ● Ability to troubleshoot technical issues and communicate complex topics simply to a non-technical audience ● Analytical skills, technically minded and highly detail oriented. ● Good knowledge in HTML and CSS, basic knowledge of JavaScript is a plus Good to have ● College degree or relevant experience ● 1 year working experience (tech. support or any web development related role) ● Google products knowledge