Support consultant in Bucuresti

About Us: nShift is the leading global provider of cloud delivery management solutions (SaaS), enabling the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania. Our software is used by many of the world’s leading e-commerce, retail, manufacturing, and 3PL shippers due to having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors! If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time. Purpose of Role: nShift is on an exciting high-growth journey and we are looking for a new Support Consultant to join our Transsmart team in Bucharest, ensuring our customers have a great customer experience. Do you want to contribute to our growth and are you most happy when dealing with customers? We are looking for a colleague who enjoys working in a marketplace populated with wholesale, production, e-commerce, and logistic services companies (e-fulfillment). Because our tempo is high, we expect you to feel at home in a dynamic environment and that you are used to working with a sense of agency and urgency. In a nutshell; you’re composed and steadfast. Salary range: 19000-21000 EUR yearly gross About you: You are a person with analytical skills who can communicate with ease and can work well with others. You enjoy sinking your teeth into a problem and not letting go until you find the solution. One of the most important skills that determine whether you will succeed is not just your ability to solve problems but deriving joy from doing so The area of responsibility includes: A day as a Support Consultant in nShift is never the same. In this challenging position, you are the connection between our customers, carriers, IT parties, and the nShift organization. Act as a first point of contact for all these parties. Answer different questions about our shipping software by phone, through our ticketing desk (Zendesk), or by e-mail. Collaborate with all internal departments where necessary as the most important link in the supply chain that nShift is a part of. Ensure customers get a timely, correct, and friendly answer to their questions. Follow our customer first value when talking about their issues internally, while you represent all of nShift in your contact with customers. Requirements: Ability to switch between talking to a customer using soft skills and talking to an internal colleague in a more technically structured way based on data. Curious/passionate about how the world of transport and logistics intersects with IT. Having a lot of contact with a wide range of parties (customers and carriers for instance) in the supply chain energizes you. Positive and team-oriented attitude High energy and resilience 2 to 6 years of relevant working experience is preferred but not required Good communication skills in English both written and verbal. Bachelor’s degree During the initial training phase, you'll need to be in the office most of the week. After that, you'll be required to come in one day a week with your team, while the other days can be spent working remotely. At nShift, we believe in embracing diversity in all forms and fostering an inclusive environment for everyone, which we believe is essential for our continued success. We're an equal opportunity employer, meaning all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status. #LI-JB1 #LI-Hybrid


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