Support Engineer in Bucuresti

Support Engineer – Remote role in PhilippinesWant to be a hero? Join the #1 technology company, awarded Best Employer in IT&C. Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. What the mind can believe we can achieve! We are driven by our values and one of #Nobel values teaches us that together we can achieve greatness. Don’t worry if you are at the beginning or remote working. Our Buddy program will help you all the way to the onboarding.Responsibilities:Provides phone, email and portal support to NobelBiz customersProvides help and technical information regarding customers and customers setups to other internal departments in order to solve customer service requests or enquiriesCreates, solves and documents solutions for customer tickets/requests within SLAs timeframes and in accordance with the support processCreate documentation and procedures for support related tasksCreates FAQ pages for customers which can serve as a guide for customer on using Nobelbiz ServicesNetwork and systems monitoring with the help of monitoring tool and alertsWorks together with the other departments to achieve the operations goalsProvides training to customers for our NobelBiz CCS platforms and other Nobelbiz productsLearning new technical skills and learning department proceduresStay up to date with all the current & new NobelBiz products, features and services. Stay up to date with new compliance rules, industry changes and new technologiesRequirements:Minimum 1.5 years work experience in a previous technical support positionFluent English skills are required; additional languages are a plusStrong analytical and troubleshooting skills with attention to detailExcellent communication skills (written and oral)Self-starter, resourceful, proactiveStrong customer focusMust be able to cope under pressure and work to stringent timelinesAbility to address and resolve time-sensitive issues and meet work deadlinesGood SQL skills (Microsoft or/and MySQL) to query production databases. SQL Certification is a plus (running queries, setups jobs and stored procedures)Good understanding Telephony/Voip environments: SIP, WebRTC, troubleshooting call connectivity/quality, media gateways, and SBC devices – previous experience with telephony system or certifications will be considered a plusBasic understanding of cloud technologies (i.e. AWS)Basic Programing/scripting skills (.NET, JavaScript, HTML)Basic knowledge of Microsoft Windows Server operating systemsBasic knowledge Linux/Unix OSKnowledge of Microsoft Office suiteExperience supporting (technical level) contact center environments (or at least experience in a support/engineering position)Good knowledge of contact center technologies and industry (or telecom industry and technologies)Possession of designated system/technologies certifications would be considered an advantageWhat we offer:International company with international mindsetUnique team spirit and informal work environmentTraining opportunities and career growth programWork with talented and collaborative coworkers who will support you and help you growAdditional perks as part of our culture: parties, team buildings, diverse Fun at Work activities every month.


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