Support Team Leader in Constanţa

JIRA (nice to have) SQL Server (nice to have) SQL (junior) Communication Skills (advanced) English (advanced) Job Description Support Team Leader will be responsible for support team members who are working with MS SQL. In this role, crucial will be the ability to build effective working relationships with team members, business users and other stakeholders. Flexible and committed approach to work will be expected in order to manage a team up to our global standards. You will work in a fast changing environment in close cooperation with IT Support Manager, Testers, HR and Implementation teams. Your responsibility is to deliver business values in line with business needs and provide an amazing customer experience. Qualifications Here’s what you get to do: Assist with MS SQL questionsManaging and leading a team of ~10 employeesDeliver effective cooperation in different meetings, catch ups and calls with stakeholders and team members Communicating company goals, safety practices, concerns, and deadlines among management and team membersMotivating team members and assessing performanceProviding help to management, including hiring and training, and keeping management updated on team performanceSearching for process/procedure optimization and work improvement of the teamMeeting company's SLA's and performing deep-dives on SLAs and providing RCA/trends/actions for their improvementPerforming effective people management (one-to-ones, coaching, career development)Daily/weekly control and monitoring of the operations (timely reaction to different situations)Acting as point of contact for any internal and external escalationsStakeholder management, such as interaction and collaboration with teams from different regions and cities across the globe, with the overall aim of constantly improving our level of service provided to our customers. What we are looking for: Basic SQL KnowledgeB2/C1 in EnglishPrior customer support experience and exceptional understanding of customer service, technical issue resolution, and support best practicesExperience in leading a projectEmpathy and open-minded setup, proactive approach Knowledge of how to deliver effectively team KPIsDriven, self-motivated, and highly flexible team player attitudeSelf-learner, independent problem-solver approachAbility to work in fast-changing environments and innovate Experience working with data analysis (attention to detail) and dashboardsStrong communication skills, great numeracy and IT skillsExperience in working with targets and multiple stakeholdersGreat leadership, coaching and mentoring skills Nice to have: Experience with SQL Server, SSRS and SSIS, Zendesk application, JiraExperience as a Support Team Lead and knowledge of ITIL processes Additional Information Opportunities to grow your knowledge within your area of expertise Friendly working atmosphere in a professional team Employee-oriented working culture Possibility to work in hybrid form Sports subscription Subsidised English classes Private healthcare Kitchenette with coffee, fruits, ☕️