As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 77,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.comTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.MAIN PURPOSE OF JOBThe Talent Community Specialist is a part of the Global Talent Community team, and their primary role is executing the programs, procedures, Quality Assurance processes, initiatives, and special projects, as needed by their team. As a more experienced team member, they are also expected to be a source of truth for the above. They are responsible for introductory trainings of our external resources. All work must be based on upholding the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork.MAIN DUTIESThe following is a non-exhaustive list of responsibilities and areas of ownership of the Talent Community Specialist:- Uphold the Welocalize brand and 4 Pillars of Customer Service, Quality, Innovation, and Global Teamwork- Support Talent Community team and Quality team with specific guidelines- Deliver introductory training (internal and external): being able to explain and reason why we do things in a certain way- Be an expert in executing the functional area- Deliver weekly reports on the progress on the ongoing projects- Optimize our day-to-day procedures/programsCommunity Functional Areas - Offer excellent customer service to our global supplier base, mostly through the use of our ticketing and knowledge management system, Zendesk, - Support onboarding process and suggests improvements- Support Quality Assurance process, procedures, ISO audits (internal and external)
REQUIREMENTS
- Education Level
- Bachelor's degree (B. A.) from a college or university in related field, or equivalent combination of education and experience.
- Experience
- At least 2/3-years relevant experience in functional area
- Experience in a fast-paced, client-centric environment, ability to adapt to Business needs
- Ability to stay organized and informed in such an environment
- Good communication skills, attention to detail, and self-driven with the meet tight deadlines are essential
- An objective, problem-solving mindset, mental flexibility and a “can do” attitude, having solution-oriented approach to every challenge
- Taking the initiative to proactively assess and mitigate risks
- Enjoys working in a team and derives energy from being within a team, contributing to the team's success
- Team-player with the ability to problem-solve and show initiative
- Social media knowledge on how it influences our customers, our brand and the impact we can have in handling feedback)
- Fluency in written and verbal English
- Strong computer literacy, MS Office, e-mail, internet, tech savvy and automation
- Proven ability to learn new processes and tools
- Positive and energetic, thrives in all kinds of social situations, regardless of culture
- Knowledge of the localization industry desired but not mandatory
- Key competencies:
- Excellent Customer Service
- Naturally inclined towards Quality in all areas of responsibility
- Persuasive Communicator with a focus on transparency and building relationships
- Problem solver with a drive for Continuous Process Improvement
- Passionate about Learning
- Technical or Analytical mindset
- Thinking out of the box
