Team Leader Easy&Buying in Bucuresti

WHO YOU ARE
•Experience of actively meeting customer needs through understanding customers in a service industry;
•You have experience working in a fast-paced and multitasking retail environment;
•You have good attention to details by being persistent, structured and accurate;
•Ability to prioritise and organise work and the work of others in order to make the most efficient use of time available;
•Ability to plan staffing needs according to the customer flow;
•Emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with challenging situations);

YOUR RESPONSIBILITIES
•Ensure a positive shopping experience for customers that create trust in the IKEA Brand before, during and after their visit, by partnering with all business functions to contribute to commercial growth.
•Understanding customer motivation and expectations, and play an active role in turning them into commercial opportunities by ensuring excellent services.
•Valuing and fulfilling customer needs and expectations thereby stimulating progressively frequent visits;
•Empowering co-workers through knowledge, confidence, trust, authority and motivation hence they are always ready to support customers in the best way possible;
•Always remain available to deal positively and quickly with issues raised by customers thereby supporting co-workers when they cannot resolve a need;
•Supporting and coaching co-workers to ensure customers leave with a positive impression of IKEA store and wanting to return and frequently shop with us;
•Follow up on department action plan and take action to ensure the team is continuously focused on achieving the agreed goals;