As Acronis is dedicated not just to Cyber Protection but to the general protection of its potential and current employees, recruitment and onboarding process are being held online during the current global COVID-19 situation.
Acronis leads the world in cyber protection - solving safety, accessibility, privacy, authenticity, and security (SAPAS) challenges with innovative backup, security, disaster recovery, and enterprise file sync and share solutions that run in hybrid cloud environments: on-premises, in the cloud, or at the edge. Enhanced by AI technologies and blockchain-based data authentication, Acronis protects all data, applications and systems in any environment, including physical, virtual, cloud, and mobile.
With dual headquarters in Switzerland and Singapore, Acronis protects the data of more than 5 million consumers and 500,000 businesses in over 150 countries and 20 languages.
We are looking for a Technical Project Manager to join our global Cloud Enablement team, part of the Acronis Professional Services Organization who will lead implementation projects with strategic Acronis Partners that are adopting the Acronis Cyber Cloud platform and key service and product offerings.
The ideal candidate must be self-motivated with a proven record of accomplishment in project management, enterprise solutions design and technical account management. The ideal candidate must have experience working in geographically distributed and culturally diverse teams.
We consider applications from different cities and locations across the country.
RESPONSIBILITIES:
Develop PSA, SOW, technical and commercial proposals in collaboration with Sales and Legal teamsDevelop project plan in scope of implementation, consulting and integration projects with customers, manage project workBuild and maintain current functional and technical knowledge of the Acronis Cyber Cloud product line, provide consultations to customer, engage experts from other Acronis teams as requiredWork with Datacenter Operations, R&D, Product Management, Support, and other departments to clear technical roadblocks customer faces during implementation stages and to keep track of customer’s incidents and feature requestsPlan and design customer’s implementation and integration plans and make recommendations in line with best practicesPerform new product or product upgrade on-boarding, lead customer training and consultancy sessionsManage process escalations, develop Acronis internal and customer facing executive summaries, develop root cause analysis reportsKeep track of customer run rates, develop remediation plan in case of negative dynamicsUpdate customer on regular basis about progress of work on support cases, incidents, and features requestPresent new product functionality, engage customer in evaluation of new product releasesProvide feedback to Acronis Product Management teams based on customer requirements SKILLS & EXPERIENCE:
3+ years of technical hands-on experience in 3 or more of the following areas – SaaS, IaaS, storages, hypervisors, backup, disaster recovery, DC/infrastructure design/operations, DBs administration, Rest API, Python scripting, automation, dashboards/reports3+ years in Project Manager or Technical Account Manager role in a software or systems integration companyExcellent communications, interpersonal, and presentation skillsExcellent business analysis, project, risk, and relationship management skillsAbility to interact and communicate with multiple stakeholders, including C-levelFluent written and spoken English language (French, German or Spanish is a plus)BS or MS in Computer Science, IT Project Management or equivalent experienceAbility to travel up to 20 percent of the time, including internationally
