Technical Support Engineer in Constanţa

API (nice to have) Powershell (junior) Python (junior) Microsoft Windows Server environments (regular) Virtual machines (regular) Network Protocols (advanced) Directory Services (advanced) Linux (advanced) English (advanced) Egnyte is a product-focused company, not a software outsourcing business. We build and maintain our flagship software used by companies like Red Bull and Yamaha. We help businesses navigate the complex world of content and data management. Egnyte provides customers with secure access to 100% of their business files from any device, regardless of where those files physically reside. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing costs and complexity. Your day-to-day work:Provide technical support to Egnyte's clients and partnersProvide support primarily via e-mail (from time to time also via phone and web conferencing tools) Work effectively and professionally with users who span from IT, business users, partners and executivesProvide a workable solution that addresses client issues based on their use caseMaster Egnyte's product capabilities and serve as the subject matter expert within the support organizationWork with Product Management, Engineering and Sales to effectively take issues to resolutionParticipate in the testing of new and updated products and provide feedbackWrite technical documents such as service and product FAQs, guides, and manuals About You:Previous experience in end-user application supportStrong technical skills, including but not limited to:Understanding of Directory Services including Microsoft ADS and Open LDAPFamiliar with network protocols, services and tools and apply troubleshooting methodsGood understanding of the Linux Operating System on the administration levelFamiliarity with Virtual Machine Environments (ie. VMware ESX, Microsoft Hyper-V)Experience with Microsoft Windows Server environmentsFamiliarity with support tickets and knowledge-based systemsBasic programming skills in Python and PowerShell scriptingExperience with API will be a plusExcellent customer engagement, presentation and communication skillsFluency in spoken and written English and Polish What we can offer you:Attractive salary package based on skillsetStock optionsYour own Egnyte account with lifetime access to 1 TB of cloud storage4000 PLN gross conference budget per person and additional 4 training days off each yearMyBenefit: you can choose a MultiSport card or gift cards every monthPrivate medical health careIn-house English classes


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