Technical Support Engineer ID54393 in Bucuresti

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

As a Technical Support Engineer , you will be the first point of contact for customers, resolving product and technical issues while ensuring a smooth trial and ongoing experience. You’ll support deployments, manage server environments, and troubleshoot software and configuration challenges across Windows and Linux systems. This role offers hands-on exposure to networking, web technologies, and database management, empowering you to drive operational excellence while collaborating with customers and internal teams.

WHAT YOU WILL DO

- Resolve product-related and technical queries via email and screen sharing sessions;

- Investigate and troubleshoot software defects, configuration issues, and environmental bottlenecks;

- Act as a technical advisor for new customers during their product evaluation phase to ensure a successful trial experience;

- Support customers with the remote installation, updates, and maintenance of TestRail Server instances;

- Assist users in navigating complex setups involving various server environments and web technologies.

MUST HAVES

- Minimum 2 years of experience in a technical support role ;

- Excellent written and verbal English communication skills ;

- Hands-on experience managing both Windows and Linux servers ;

- Strong understanding of networking and web technologies ;

- Self-motivated and driven by performance metrics to achieve individual and team targets;

- Availability for rotating schedules to support customers 24/5.

NICE TO HAVES

- Degree in Computer Science or a related technical field;

- Knowledge of SQL or database administration;

- Understanding of the software testing lifecycle and development processes;

- Proven track record of exploring new tools and troubleshooting complex software stacks.

PERKS AND BENEFITS

- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.

- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.

- Exciting projects: Modern solutions with Fortune 500 and top product companies.

- Flextime: Flexible schedule with remote and office options.

Application→Coding Challenge→Video Interview→Technical Interview or Interview with the Hiring Manager(s).

If it’s a match, you’ll receive an offer.