Technical Support Specialist in Bucuresti

Position DescriptionJOB PURPOSE & KEY OBJECTIVES: Part of the HCM Centre of Excellence, the France NA Support Specialist role is to support the National Accounts Business Unit in France with their NA applications client base. The goal of the France NA Support Specialist is to work as a first level support for our client’s human resources and payroll systems. The France NA Support Specialist will solve client request via configuration, testing and defining functional specifications for the human resources and payroll systems. The main responsibilities will be analysis activities to define the specifications for the effective construction of information systems, likely to meet the requirements of users. KEY DUTIES/TASKS: Analyze client issues and propose solutions to meet end user requirements;Assist as firsts level support for our clients with their Human Resources and payroll systems Answer questions such as: where do I find this functionality?Follow batch programs launch and execution rigorouslySolve client bugs (tracked via our CRM system) within contractual SLAsReport activity (qualitative, quantitative).Solve requests: by developing, testing, answering Front Office consultantsOffer best service to customersEstablish a close partnership with Front Office consultantsTracks activity via CRM in order to give visibility to the team on all actions takenWrite or amends existing technical process specificationsRefer difficult cases to a second level support teamIs able to perform functional tests on the applicationMaintain mailing list documentation and application contacts up-to-dateMake sure the payment planning of all customers is up-dated and set up payment process follow in the support calendarProgram and follow the execution of payroll processes and inform the client by mail or CRM EDUCATION AND EXPERIENCE: Education: Graduate degree, or related experience SKILLS French oral and written – C1 levelPrevious knowledge of HCM solutions is a plusUnderstanding of French payroll is a plusBasic SQL skillsSolid understanding of Microsoft OfficeClient Service experience SOFT SKILLS Good relationship skillsGood analytical skillsA taste for customer service and responsibilitiesAbility to adapt and manage complex situationsAutonomy and initiativeGood teamwork skillsLogical, organized, rigorous in applying the process, curiousKnows how to manage stressGood interpersonal skills Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.Can role be virtual?No