Tracking and Escalation Technical Lead NOC in Bucuresti

Your day to day:The Platform Operation and Business Service Engineer (Expert) is responsible for one or more UCC services sold to business customers, like Microsoft Teams Direct Routing, and ensures smooth operation from end to end. Within the Business Services Operation team, the candidate will be responsible of 1st and 2nd level support of a multi-vendor environment for VF DE UCC services for the German Business Customer market.With these activities you will have a great impact on our business: Incident control team with accountabilities on: Securing of Service availability in maximum quality for our Customers Service Incidents for all technologies Incident-Mgmt. Escalations Mgmt. to Partner Tracking, reporting, data analysis, health checks With these skills you are a great candidate: • Good knowledge of network/transmission/signaling protocols in the field of telecommunications• Good knowledge of English, both spoken and written• Nice to have: German , both spoken and written• Knowledges and working experience in the following technologies: WDM, SDH, Microwave, GSM/LTE/5G • Good communication and negotiation skills• Experience in technical service management or quality management• High flexibility and solution-oriented behavior• High commitment, sense of responsibility and quality, ability to work in a team, reliability• Strong problem management skills Sounds like the perfect job? We’ve got even more to offer: • Work from Home – hybrid approach • Medical and dental services • Life and hospitalization insurance • Dedicated employee phone subscription • Special discounts for gyms and retailers • Annual Company Bonus • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills • You get to work with tried and trusted web-technology • Getting in on the ground floor of a technology changing company • Flexible Vacation – Take time off when you need it, we trust you • Special Paternal Program - 4 months of paid paternity leave We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.


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