Your day to day:TV Operations Group ensures operation and the introduction of new features and releases of the managed network elements and service platforms. The department is responsible for:- Complete end-to-end responsibility for services from the end customer perspective, including for the problem management process- Lifecycle responsibility for the network elements and service platforms in operationThis means that the complete end-to-end control of the TV service platforms is responsible. This must be established and further developed across departments with engineering (national and group engineering) and solution design.The TV Service Excellence is responsible for the overarching strategic projects for sustainable solutions and stabilization of the quality of our end customer services in his operational area. He is responsible for both the overall end-to-end and lifecycle responsibility and ensures that the TV Operations Group is positioned accordingly for customer and service-related support issues. With these activities you will have a great impact on our business:• Central contact for strategic initiatives and core projects within the TV Operations Group Department to establish service and lifecycle responsibilities in the operations areas• Development and further development of a service management KPI set for controlling the department with regard to end-to-end service Quality responsibility and interdepartmental coordination of the strategy• Development of decision templates for strategic implementation projects at AL and area manager level• Autonomous coordination and implementation of the concepts as well as regular controlling in management committees, to ExCo level• Representing complex relationships between customer requirements and technology realization projects• Active stakeholder management and persuasive power in the relevant national and international committees based on well-founded analyzes and background information appropriate to the recipient• Networking with all areas required for the TV Operations Group areas (including VcoE, UC, Group Engineering, National Engineering, Customer Operations, IT Operations, IT and Network Architecture, Solution Design)• Benchmarking of core business processes with a focus on problem management with the involvement of experts from the entire Technology division and the resulting implementation and further development of benchmarking• Development and implementation of strategic recommendations to increase service quality.• Development and permanent optimization of our organizational structure to align the operating areas to the service-oriented operation (organizational structures, processes and interfaces) With these skills you are a great candidate:• Completed technical or business studies, such as Business studies, industrial engineering or communications engineering, electrical engineering, computer science or a comparable technical or commercial training• years of professional experience• In-depth knowledge of network structures, system techniques and protocols in modern telecommunication networks• Mind. 3 years of project experience, ideally in a technical operating environment• Experience in quality management and quality KPIs• Experience with supplier / partner management and contract negotiations• Ideally experience in process management (, ITIL, eTOM, SixSigma)• Business knowledge• Knowledge of project management methods• English fluent / business fluent• Good analytical, conceptual and organizational skills• Very good communication skills, convincing arguments, professional presentationSounds like the perfect job? We’ve got even more to offer:• WFH - Hybrid approach• Medical and dental services• Life insurance• Dedicated employee phone subscription• Special discounts for gyms and retailers• Annual Company Bonus • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills• You get to work with tried and trusted web-technology• Getting in on the ground floor of an technology changing company• Flexible Vacation – Take time off when you need it, we trust you#_VOIS
TV Service Excellence in Bucuresti
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