VAS Cloud Front Office Engineer in Bucuresti

Key experienceBasic knowledge of Unix/Linux operating systemsBasic knowledge in database like MySQL, SQL, OracleGood understanding of Network, Switch, Router, Firewall, TCP/IP protocol, IP security policiesGood understanding of Cloud technologies (virtualization, VMWare)Good knowledge in Microsoft Office suiteSkillsBachelor’s Degree in Computer Science, Electric/Telecom Engineering, Information Technology or related fields or relevant equivalent experienceHighly self-motivated and diligentSelf-starter and pro-activeExcellent team-working skills, stress-resistantStrong performance focusBe able to judge on operational acceptance complex new systems / applicationsAptitude for quickly learning technical and procedural topicsProblem-solving skills with an emphasis on resolution of technical problems and demonstrated ability to quickly understand complex systemsExcellent written and verbal communication skills in English languagePrevious experience in NOC environment could be a plusCertifications: Any Certification related to Telecom shall be an added advantageResponsibilities24/7 supervision of VAS Cloud platform and all related services and applications in accordance with the agreed service levelsMonitoring, troubleshooting, fault acknowledgment and fault analysisFollow-up on incidents from reception of request until closureWork with the application for trouble ticket management1st level restoration and preventative maintenanceSupport the Problem Management process by providing input for problem ticketsSupport the Change Management process by handling customer communications for all planned works during change windowWork utilizing pre-prepared Instruction, script commandsMaintains the service delivery level within the agreed SLAsReport on relevant KPI’s in relationship to agreed levelsWork on shift 24/7 11.5 hours per shift up to 4 weekend days per month maximum.

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