Windows Support Engineer in Constanţa

Join us, and embrace the challenge of enhancing IT ecosystems! Warsaw-based opportunity with the possibility to work fully remotely! As a  Windows Infrastructure Support Engineer,  you will be working for our client, a leading global technology solutions provider, contributing to a project aimed at optimizing IT infrastructure across multiple regions. Your role entails providing specialized support for Intune Endpoint Manager (MEM) Autopilot processes, Azure Active Directory management, and advanced-level troubleshooting for Windows 11 technical issues. You'll collaborate with stakeholders, manage ServiceNow support tickets, create knowledge base articles, and serve as the Single Point of Contact for level 3 inquiries. Your main responsibilities: Supporting backend activities in MEM for Windows device enrollment via Autopilot Providing Azure Active Directory device management support Troubleshooting technical problems with Windows 11 at an advanced level Handling ServiceNow support tickets from end-users Creating Knowledge Base articles for MEM and Windows 11 topics Collaborating on delivery for Browser Frontend technologies at SAP Creating and updating baseline settings documentation for all browsers across platforms Conducting meetings with lines of Business/program managers and stakeholders Opening advisory and incidents tickets with vendors Maintaining Intune CSP and informing management about changes before deployment You're ideal for this role if you have: More than 3 years of IT experience with a minimum of 2 years in Windows 11 support Expert knowledge of Windows 11 and Windows device configuration Hands-on experience with Microsoft Endpoint Manager device enrollment using Autopilot process Knowledge of: MEM Win32 applications, Azure Active Directory, PowerShell, SCCM Bachelor's Degree in Computer Science, Information Technology, or Engineering Fluent English We offer you: ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people. The offer includes: Stable and long-term cooperation with very good conditions Enhance your skills and develop your expertise in the financial industry Work on the most strategic projects available in the market Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years Participate in Social Events, training, and work in an international environment Access to attractive Medical Package Access to Multisport Program