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Windows Technical Support Engineer L1 in Bucuresti

About IDEMIA Secure Transactions

IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.

Purpose

About us

At IDEMIA IST, we make digital connections and payments safer and simpler. Trusted by thousands of clients globally, we deliver secure, reliable, and cutting-edge solutions every day. 

About the Role

Job Title: Windows Technical Support Engineer L1 
Location: Bucharest (8-hour shifts) Onsite 

We’re looking for a Technical Support Engineer, a great role if you enjoy solving problems, helping people and working with technology. 

Description

What you will do

  • Analyze, diagnose, and resolve technical issues or provide workarounds
  • Investigate infrastructure problems (disk, memory, load, network, processes)
  • Monitor systems, logs, and application behavior to identify incidents
  • Collaborate with internal teams and external providers to ensure service delivery
  • Follow up on incidents, document solutions, and ensure proper resolution while meeting SLA requirements.
  • Support customers and provide technical expertise when needed
  • Contribute to continuous improvement by analyzing recurring issues
  • Share knowledge and support team members development

    • What will help you succeed

  • Customer-focused mindset with strong problem-solving skills
  • Advanced English communication skills
  • Basic knowledge of Microsoft SQL Server and SQL queries
  • Understanding of telecommunications networks and IT infrastructure
  • Familiarity with Windows operating systems 
  • Ability to troubleshoot systems via command line (disk, memory, processes, ports)
  • Knowledge of filesystems and log analysis
  • Awareness of networking concepts (VPN, DNS, LAN, firewalls, APIs)
  • Degree in Engineering, Computer Science, Telecommunications, or similar
  • Self-motivated team player with the ability to work independently
  • Willingness to learn new technologies quickly and adapt

    • About IDEMIA Secure Transactions

    IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.

    Contact

    Datele de contact vor fi vizibile dupa ce veti aplica!

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