Xentis Application Support Officer in Bulgaria

About ApexThe Apex Group is a global financial services provider with 3,000 staff across 40+ offices globally. We look torecruit bright, articulate and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do.Every employee plays a part in making Apex who we are today and the more that we grow, the moreimportant that becomes. Whatever your career path or specialism Apex provides a global platform to allow you to thrive.The Role:The successful applicant will be responsible for the support for a number of applications but primarily for Profidata’s product Xentis. The successful applicant should have a strong technical background. The responsibilities will include both business as usual and projects work.The principal responsibilities are:• Business as usual support & maintenance of Xentis• Business as usual support & maintenance of Xentis datawarehouse• Providing Xentis functional support to the business such as user administration, fund setup, end users queries and troubleshooting• Support and development of FINAL scripts• Support and maintenance of custom developed applications such as reconciliation process• Support and maintenance of routine scheduled jobs, such as daily file import and exports• Custom report development for the business requests such as client and regulatory reporting, factsheets, AIFMD• Managing projects and changes• Support projects which have tasks associated with applications as required• Managing technical aspects such as certificate renewal process• Resolving applications related tickets logged with the IT service desk. These tickets can be both technical and functional related.• Troubleshooting incidents relating to applications.Experience and Knowledge:• Previous experience supporting Xentis previously is mandatory• Previous experience of developing and supporting FINAL scripts• 3+ years’ experience in a similar role• Experience with Microsoft technologies such as MS SQL, .NET, SSRS• Experience with Oracle• Experience working with a service desk tool such as Fresh Service• Experience in finance services such as fund administration or similar professional services industry• Excellent communication and stakeholder management skills and ability to build strong working relationships.• Educated to Batchelor Degree Level or equivalent qualifications/ work experience.• Fast learner and ability to understand complex application landscapes• ITIL CertificationWhat you will get in return:• A genuinely unique opportunity to be part of an expanding large global business.• Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly.• Work for a fast developing and one of the world leading independent Corporate Service providers• Opportunities for professional development.• Competitive remuneration package including various benefits.• Positive and hospitable work environment.• Office location on communicative place at Sofia city center in modern office building.• A genuinely unique opportunity to be part of an expanding large global business.Additional information:We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.


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