Responsibilities
We are seeking to hire a proactive team player to help us bring value in our line of work. As part of our team, you will put your soft skills, quick and outside of the box thinking to work and help us deliver excellent functional support service whilst improving your analytical abilities.
What you will do:
•Handle users’ requests (ticket monitoring and closing for each request received);
•User rights management (user profile creation/update/deletion);
•Handle tool functionality related questions received from users;
•Act as a back-up for a team member when required;
•Work with L2 Support and/or other departments on technical issues; collaborate/participate to continuous improvement process that will help improve software performance, and/or upgrade interfaces;
•Escalate cases to L2 if unable to solve incoming issues;
•Identify and report any possible issue or tool bug to colleagues/concern teams;
•Participate in report analysis alongside TL when needed;
•Actively contributes to documentation and knowledge database development.
Profile required
•Proven experience in MS Office (Word, Excel, PowerPoint);
•Strong French and English skills;
•Quick thinking and fast solving skills;
•The desire to work in fast-paced environment;
•Creativity, team spirit and proactivity;
•Nice to have SQL, People Soft.
