Job Description
Role Overview
The Associate Director, Commercial Operations is a critical operational leadership role responsible for ensuring accuracy, consistency, and execution excellence across BNF (Billing Notification Form) processes, internal product master data management (MDM)
This role combines hands‑on operational ownership with cross‑functional coordination, serving as a key partner to Finance, Sales/BD, and Reporting teams to support revenue readiness, product governance, and trusted executive reporting.
Key Responsibilities
BNF Operations & Revenue Readiness
Own day‑to‑day operational execution and support for BNF submissions (including iBNF, revised BNFs, internal revenue BNFs and multi‑year constructs).Act as the primary operational expert for Sales, BD, and internal stakeholders on:Opportunity readinessProduct line item setupRevenue schedulesRequired documentation and approvalsDrive consistent application of BNF policies, checklists, and SOPs to reduce rejection rates and avoid revenue recognition delays.Support complex and non‑standard deal structures by advising on the correct operational approach.Directly execute BNFs for intercompany projectsProduct Master Data Management (MDM)
Own operational governance of internal product master data, including product hierarchies and master product code usage.Maintain and distribute master product code references used across CRM, reporting, and commercial analytics.Partner with key stakeholders and respective technical teams to implement hierarchy changes and mappings with minimal disruption.Run Monthly MDM Governance meetings with key stakeholders.Reporting
Might be involved in reporting activities combining revenue reporting with other sources of information (eg sales, pipeline data, etc)Stakeholder Management & Continuous Improvement
Partner closely with Finance, Sales Operations, BD, and Reporting teams to translate business needs into operational and reporting solutions.Identify process gaps and lead continuous improvement initiatives (standard work, templates, intake processes).Represent Commercial Operations in working sessions related to reporting, product hierarchy, and revenue processes.Required Qualifications
Proven experience in Commercial Operations, Sales Operations, Revenue Operations, or a related operational analytics role.Strong MS excel skillsDemonstrated ability to operate effectively in a matrix environment with senior stakeholders.Experience with product hierarchies, product master data, or taxonomy governance.Strong written and verbal communication skills, with the ability to explain complex operational topics clearly.Experience with SAP / Hyperion systems and financial data & reportingPreferred Qualifications
Strong hands‑on experience with CRM opportunity management and revenue‑readiness or billing‑related processes.Experience with PeopleSoft financial system and processesIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
