At AECOM, we’re delivering a better world.
We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.
Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.
Here, you will have freedom to grow in a world of opportunity.
This role will be responsible for performing the end-to-end processes of billing which includes
but not limited to invoice creation & credit note cancellation servicing at least one or more region
Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls and within the approved service level agreements
Assigned invoices may range from moderately complex to complex transactions.
Update client billing information, instructions and billing rates.
Gather and review backup documentations for billing purposes.
Perform revenue recalculation steps in Oracle.
Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
Distribute invoices to external clients through various distribution platforms e.g., mail, email, and client portal uploads.
Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
Participate in governance meetings with Operations Team and/or clients.
Perform varied simple periodic and ad hoc tasks as assigned by the Billing Team Leader or Billing Manager
Address critical issues with the guidance of Team Leader within the prescribed turn-around time.
May support Team Lead in data gathering and report generation.
Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
Perform transition-related activities such as process training & desktop procedures creation.
Support selected simple process improvement initiatives to streamline processes
Tracking and updating the unbilled amounts to ensure that billing is up to date.
Bachelor’s degree in Finance & Accounting or any Business-related course.
Relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash.
Excellent communications skills in both written and spoken English.
Excellent communications skills in both written and spoken Polish.
Intermediate proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application.
Knowledge and understanding of accounting standards, procedures and internal controls
Experience working with ERP (Oracle Systems or SAP is preferred)
Previous experience in process migration/transition is preferred
Experience working in Shared Services or BPO is preferred
Ability to effectively communicate and collaborate within a varied audience and internal and external customers.
Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience
Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues
Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios.
Ability to work in fast-pace environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements