Customer Care Advisor with German in Bucuresti

#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Are you a dedicated and compassionate individual with a flair for customer care? Are you excited about making a positive impact on patients' lives and providing exceptional support to healthcare professionals and caregivers?Embark on an exciting opportunity to join our newest project with a renowned multinational company at the forefront of pharmaceuticals and diagnostics. Become an integral part of our mission to improve patient lives by supporting consumers as they explore cutting-edge healthcare solutions and navigate the journey towards better health outcomes.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top Reasons to work with TDCXAttractive remuneration, great perks, and performance incentivesMedical SubscriptionPremium and Instagramable workspaces, right next to Pipera subway stationFree coffee, tea & cereals at the officeEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore #BeHappier at workBe coached and mentored by experts in your fieldJoin a global company with 26 years of experience and more than 350+ industry awardsWhat is your mission?Provide excellent customer front-line assistance through various channels and technology to patients with diabetes, caregivers, and healthcare professionals.Understand the needs of customers and follow established systems and procedures.Deliver a high-quality, pro-active, positive, and empathetic customer experience.Resolve a broad range of enquiries at first point of contact.Accurately document customer interactions and execute against regulatory criteria.Work with workflow objects (such as customer contacts, tasks, action items or cases) in the CRM system to administer and document customer-specific data and attributes with the specifications of the internal quality guidelines.Ensure up-to-date customer information is available for marketing purposes.Contribute to achieving the organization's vision through active participation and the right skills and mindset.Who are we looking for?Advanced German (minimum C1) and English (minimum B2) skills; proficiency in any additional relevant language is a definite plus.Minimum 1 year of experience in a similar roleTech-savvy with strong IT navigation skills; a quick learner when it comes to new technologies.Exceptional listening and communication skills to effectively connect with customers.Shows autonomy and flexibility while maintaining a collaborative teamwork attitude.Proficient in multitasking, adaptability, and agility to thrive in a dynamic work environment.Proven ability to make prompt and sound independent decisions.Adept at developing in-depth product and/or service knowledge and utilizing work instructions effectively.Flexibility with scheduling, including the availability to work evenings, nights, weekends, and holidays as needed.Who is TDCX?TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.​​You might want to check our Privacy Policy on processing your personal data during the selection and hiring process here:privacy.