Customer Engagement Executive Expert (CEE) Platform & Technology (location Romania) in Bucuresti

What we offer Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! SUMMARY & ROLE INFORMATION: Our team is driven by the success of our customers! The focus of this position is to help our clients successfully adopt, consume and renew their investment in SAP Platform & Technologies (P&T) Cloud solutions, including SAP Platform, Databases, Data Management and Analytics. SAP Platform & Technologies CEE's work with the most cutting-edge and innovative SAP solutions and support SAP’s most strategic SAP P&T Cloud customers. Our Customer Engagement Executives (CEE)'s are responsible for the day-to-day customer engagement from signature onwards. In this position you will drive the experience of your customers around product onboarding, use-case identification, project initiation, architecture and governance coaching, project companionship, post launch relationship management and renewal negotiations. In this role you would drive value realization for our customers. You will proactively engage customers post sale to ensure they get maximum value from their SAP Platform & Technologies Cloud Solutions. You can understand the big picture and assist with escalations or critical situations management. You will be the technical trusted advisor “Cloud Solution Architect” through providing “To-Be” State Architecture workshops, best practices, VIP webinars, and driving Re-platforming discussions with Customers. You have a focus on maintaining retention as you will manage the customer renewal process including full execution of the entire opportunity-to-win cycle (including CRM, pricing, rev rec, legal, forecasting, etc.). You'll use your relationship building skills to build a network of colleagues and customer facing personnel to support your assigned accounts such as Account Executives, Product Management, Support, Deals Desk, Implementation Services, Partners, etc. OUR TEAM: The SAP Platform & Technologies CEE team is committed to supporting each other to ensure success, both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing entrepreneurial spirit to the mission of driving customer success. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences. EXPERIENCE / ROLE REQUIREMENTS: You have technical Cloud Architecture experience and can guide customers from technical hands on level to architecture, to strategy as full stack experts. You have experience with cloud solutions, preferably SAP Cloud Platform, HANA Databases (Cloud), Analytics Cloud Solutions. You can understand, explain and draft Cloud Architectures. You will excel in this role if: You are a strategic thinker, professional in consultative selling with proven track-record in leading virtual teams to successfully deliver on planned outcomes. You have excellent communication (oral and written), presentation, program management, and organizational skills. Willingness to travel (up to 40% travel) and ability to adapt for unique business and cultural practices of each region/country. You have at least 8 years of experience working in the IT Industry. Your background could be Software Engineering, Development Management, Project/Product Management, Pre-sales, Customer Engagement, Customer Success, Preferred Care, Consulting, etc. Solution understanding of one or more SAP P&T Solutions: Professional knowledge in SAP P&T on premises Portfolio, e.g. HANA Databases, Data Warehouse, etc. and/or Professional knowledge in P&T Cloud Solution portfolio: SAP Cloud Platform, Coud Databases, Data Warehouse Cloud, Analytics Cloud Solutions and/or Professional knowledge of similar type of Hyperscaler PaaS Solutions (e.g. MS Azure, Amazon Web Services, Google Cloud, etc. We are SAP SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. Our inclusion promise SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or , APJ: , EMEA: . EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID:304531 | Work Area: Sales | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - Romania Job Segment: ERP, Engineer, Consulting, Developer, Program Manager, Technology, Engineering, Management There’s more to it than coding. Learn, innovate, and get rewarded. Be your best in a flexible and collaborative environment. The boldness it took to start our company is exactly what we need to keep growing it. That’s why we introduced the Hasso Plattner Founders’ Award – the highest employee recognition at SAP. It’s awarded annually by the CEO to an individual or team whose extraordinary achievement best delivers on SAP’s vision and strategy. Driven by innovation. SAP has continuously evolved to become a market leader in end-to-end enterprise application software, database, analytics, intelligent technologies, and experience management. Our customers are solving the world’s hardest problems. As a cloud company we are future-proofing our customers’ business and building systems that provide a foundation for growth and innovation. Our vision of the future of enterprise IT is simple – software must be hyper-personalized, modular in nature, and support outcome-based business models. Not all heroes wear capes. The key to SAP’s success? Our people. They are innovators, leaders, and all around great human beings. They come from many different countries, speak many different languages – and bring their own unique to the table. The key to SAP’s success? Our people. We grow. We lead. We innovate – together! We believe that the difference between success and failure is a great team. As colleagues, we support, challenge, and inspire one another every day. We’re results-driven and ready to go the extra mile for our customers. We all work from different places dealing with different challenges and opportunities. But our goal is mutual. We build breakthroughs, together. Driven by innovation? It’s in our DNA. At SAP, innovation is more than just developing top-notch software – it’s creating technologies that open up new possibilities. As a cloud company we are future-proofing our customers’ business and building systems that provide a foundation for growth and innovation. We know this doesn’t happen by accident, so we provide a working environment that promotes free thinking, bold ideas, and collaboration. Of course, having the resources and expertise of a major global organization helps too. Got ambitious goals? Achieve them – at SAP. Stay relevant, agile, successful. SAP’s robust portfolio of learning and development offerings helps you unlock your potential, stay ahead of technology and accelerates your career. At SAP, we want to make sure our employees are happy, healthy, fulfilled, challenged – and working towards their individual career goals. Customer Engagement Executive Expert (CEE) Platform & Technology (location Romania) Requisition ID 304531 Posted Date Aug 26, 2021 Work Area Sales Career Status Professional Employment Type Regular Full Time Expected Travel 0 - 40% Location Bucharest, RO, 0030144 Find similar jobs Send me alerts every days Send me alerts every days