Job Description
Garrett is the true pioneer of automotive turbocharging dating back more than 60 years, and continues today as the world’s leader in turbo technology solutions and an experienced supplier of electric boosting products and automotive software to support passenger cars, commercial vehicles and off-highway equipment. With a worldwide footprint of engineering centers, testing labs and manufacturing facilities, Garrett serves all major automotive companies to implement key differentiated technology offerings. Bring your passion to a fast paced and professional work atmosphere.
Responsibilities:
- Representing clients interests in the organization on the quality of both products to 0 km and during the warranty period;
- Decide locking / unlocking delivery of quality problems that impact customer;
- Coordinates and conducts activities at the plant, associated approval processes for new products according to specific conditions required by clients. Reply actions specified by PEP phases 5-9;
- Participate in activities certification process modifications / product, checking compliance with the specific requirements of customers;
- Prepares the standard of work;
- Coordinates setting up teams to analyze incidents impacting client and establish corrective actions;
- Responsible for implementation of immediate protective action if customer complaints received;
- Collaborate with counterparts in other plants of the company by transferring information about customers and how to handle problems;
- Evaluate the effectiveness of corrective and preventive actions initiated as a result of defects impacting customers;
- Coordinate analysis of products returned by the customer;
- Coordinates customer visits and factory audits;
- Maintains and updates the reporting system and database client on quality issues;
- Performs other tasks received from the higher echelons or that it has assumed;
You must have:
- University degree mechanical profile, the car/engine;
- Experience in technical field: minimum 3 years;
- Experience in quality and customer relationship: minimum 2 years.
- Knowledge of statistical control;
- Good knowledge of drawing in terms of reading and interpreting ANSI and ISO standards;
- German and English fluently;
- Knowledge of computer skills (Excel, Word, Power Point, Outlook);
We value:
- Communication skills on different levels;
- Capacity relational analysis and synthesis;
- Autonomy and ability to work in teams cross;
- Rigorous implementation of the commitments and deadlines;
- Availability to travel to clients and long hours;
- Driving license category B.
We offer:
- International, fast-paced environment with respect for people
- Competitive compensation & benefits package
- Professional development & growth
